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scroll down Yes, you can set up an auto response on Facebook Messenger, and it’s a great feature that more marketers should know about! And it’s especially helpful if your marketing strategy relies heavily on communication on Facebook. 😉 If you regularly publish content on Facebook, you should expect users to send you messages and treat your business Page like another platform for customer service. That’s also why the process of contacting you should be smooth, and users should feel like you’re taking care of them along the way. What is an auto response?Automated replies are messages sent automatically as your Page’s first response to new messages. They buy you time so that you can respond to the user when it is comfortable for you and think of a perfectly crafted answer. In the meantime, you leave the sender with a reply that makes him or her rest assured that his message was received and is being processed. As it’s not a final reply to the user, you should always keep auto replies short and sweet. How to set up an auto response on Facebook Messenger?We’ll guide you through the process of setting up your auto-replies. What you need to do is, as follows:
Remember that auto-replies aren’t included in your Page’s response rate or response time, so you can’t improve your score by setting them up. Pro tip What is more, automated replies won’t be sent if your Page’s messaging status is set to Away. For businesses with an especially heavy workload of messages and a limited number of Facebook moderators, it would be advisable, though, to set up automated away messages. In this way, people who will visit your Page will see in the About section on the right that, for example, between 5 pm and 9 am your Business is ‘away’ and won’t respond to messages. Messages received when your Page is Away aren’t included in your Page’s response rate or response time. How to set up an away message on Facebook Messenger?
Please note that neither away responses nor instant replies are included in your response rate or response time. To improve your moderation performance and never miss a message, check out Sotrender’s Social Inbox. By managing, and replying to users’ messages, from Sotrender’s Social Inbox you will save plenty of time. Tracking a conversation with one user will not only become much easier, but you’ll also immediately know what is each conversation’s sentiment. Read more about similar topics here:
go up This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish.Accept Read More How do I turn on my inbox on Facebook?Classic mobile browser experience
Tap Pages. Go to your Page and tap More. Tap Edit Settings then tap General. In the Messages section, tap On or Off below Allow people to contact my Page privately by showing the Message button.
Where is my inbox on my Facebook page?Tap in the top right of Facebook. Tap Pages, then go to your Page. Tap Inbox at the top of the Page.
Why is my Facebook inbox not working?Facebook Problems
Try opening your inbox later in the day to see if your stubborn inbox is resolved. If the issue does not correct itself in a day or so, it might be a problem with your account. In this case, contact Facebook though their Help Center and alert them to your issue.
Why can't I see my messages on my business Facebook page?If you are not receiving notifications of posts to your business Facebook Page, your notification settings might be incomplete. Other possible reasons include an incorrect email address or the spam settings on your email program. The fault may not be yours, as Facebook does experience occasional bugs.
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