How do I add an app ID to business manager?

In certain cases, you may want to purchase redemption codes. These codes can be redeemed by users to get apps, which are then owned by that user’s Apple ID. Redemption codes can be distributed only to users within the same country or region as your organization. For example, users in Canada will be unable to redeem content codes provided by an organization that enrolled in Apple Business Manager with an address in the United States. Redemption codes aren’t available in South Korea.

Important: Codes, once redeemed, can’t be reassigned to other users.

1. In Apple Business Manager

   
   , sign in with a user that has the role of Administrator or Content Manager.

2. Click Apps and Books

   
   in the sidebar, then search for an app or book in the search field. See How to search.

3. Select the app from the list.

4. Select Redemption Codes from the License Type pop-up menu, enter a quantity, then click Buy.

   You can also download redemption codes from your purchase history under Apps and Books in Preferences.

A user can have two types of Apple IDs: a Managed Apple ID and a personal Apple ID:

• A Managed Apple ID is owned and managed by your organization—including password resets and role-based administration. It also provides access to iCloud for collaboration with iWork and backup on iOS and iPadOS devices. Apple Business Manager makes it easy for organizations to create and manage these accounts at scale.

• A personal Apple ID is used to access personal data such as Photos, iMessages, and other personal iCloud data when signed in to a personal device.

Important: A user with a Managed Apple ID can be locked out of their account if they enter an incorrect password more than 10 times or if Apple suspects any fraudulent activity on their account. To reset their password, the user must contact any user with the role of Administrator or People Manager. For users locked due to suspected fraudulent activities, an Apple Business Manager user with the role of Administrator must contact Apple to have the account unlocked. At that point, the user’s password can be reset by the Administrator.

How Managed Apple IDs are created

Managed Apple IDs are created after you:

• Create accounts manually

• Use federated authentication with Google Workspace or Microsoft Azure Active Directory (Azure AD)

  See Intro to federated authentication.

  Note: If your organization is using federated authentication, the Default Managed Apple ID Format setting doesn’t apply.

• Use SCIM with Azure AD

  See Review SCIM requirements.

• Sync with Google Workspace

Important: Keep in mind that every Managed Apple ID must be unique. It also can’t be the same as other Apple IDs that other users may already have.

How Managed Apple IDs are used

As any user with the role of Administrator or any Manager, you use Managed Apple IDs in two main ways—with accounts and roles.

• Accounts: Users with the role of Administrator can complete a range of tasks within Apple Business Manager to manage accounts. For example, you can assign roles or reset passwords for a specific set of users.

• Roles: After a Managed Apple ID is created for a user, roles can then be assigned for the user. These roles define which tasks users can perform in Apple Business Manager with their Managed Apple ID.

Managed Apple ID changes with Administrator roles

You can’t change the Managed Apple ID of a user with the role of Administrator. You must first change the role to any other role, change the Managed Apple ID, then change the role back to that of Administrator.

Edit Managed Apple IDs

In some cases, it may be necessary to change the Managed Apple ID for accounts—for example, if the domain name of the organization changes. Managers who have the “Create, edit, and delete Managed Apple IDs” privilege can edit the Managed Apple ID of other accounts. This changes the Managed Apple ID format for all new and existing accounts.

After you change the Managed Apple ID, active users can sign in using their new Managed Apple ID and existing password. If the new format includes an element that’s missing or empty for that user, the user’s Managed Apple ID won’t be updated. If the new format results in a Managed Apple ID that’s already in use, a number is added to the end of the new Managed Apple ID to make it unique.

Important: Users aren’t notified when their Managed Apple ID is changed, so you must notify them as soon as you make the change.

Manually create a Managed Apple ID for an account

Note: This doesn’t apply if federated authentication is turned on.

1. In Apple Business Manager

   
   , sign in with a user that has the role of Administrator or People Manager.

2. Click your name at the bottom of the sidebar, click Preferences

   
   , then click Accounts
   
   .

3. Click the Add button

   
   , then fill in all required fields.

4. Click Save.

Edit the Managed Apple ID format for a single user

1. In Apple Business Manager

   
   , sign in with a user that has the role of Administrator or People Manager.

2. Click Users

   
   in the sidebar, then search for a user in the search field. See How to search.

3. Select the user from the list.

4. Click the Edit button

   
   , then edit the Managed Apple ID.

   You can also enter text, such as a period (for example, amy.frost), in the field.

5. Select a domain from the list, then click Save.

Edit the Managed Apple ID format for multiple users

This task can be successfully completed only for users created manually.

1. In Apple Business Manager

   
   , sign in with a user that has the role of Administrator or People Manager.

2. Click Users

   
   in the sidebar, then search for users in the search field. See How to search.

3. Select the users from the list.

4. Click Edit next to Update Managed Apple IDs, then click the Add button

   
   to select what the Managed Apple ID will start with.

   You can also enter text, such as a period (for example, amy.frost), in the field.

5. Select a domain from the list, then click Continue.

6. Do one of the following:

   • Click Activity to view this activity.

   • Click Done.

Service access with Managed Apple IDs

Because Managed Apple IDs are owned by the organization, certain features are disabled.

Note: Not all of these services are available in all countries or regions.

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