Does Facebook support respond to emails?

With so many companies using social media to bolster their online presence, Facebook has become an increasingly popular advertising tool. Regardless of your level of experience with Facebook, there is always room for error when working with such a complex platform. Whether you are simply updating your company page, boosting posts or creating complex multi-tiered advertising campaigns with several targeted demographics, chances are that you will face an issue sometime down the road. While many large companies have a simple “support” page with a customer service number, email and maybe a live-chat feature, trying to contact Facebook business support has always seemed like a bit of an Easter Egg hunt. Luckily, DRM is here to discuss what the best options for Facebook business support are and how to locate them within the labyrinth that is their site structure.

Table of Contents Show

How to contact Facebook customer support
How to ask the Facebook Help Community a question
How to contact Facebook via other social media platforms
How long does Facebook support take to respond to email?
Does Facebook ever respond to emails?
How do I get a response to Facebook support?
How do I reach Facebook support via email?

Advertiser Help Center

Instead of providing phone support like many companies, Facebook original chose to cut down on overhead and personnel costs by creating the Advertiser Help Center. It can be frustrating to get the runaround when all you want to do is speak to a representative. For some time, the help center was the only way to get help with your Facebook problems. Essentially the help center is a forum where users can post their problems and other users can answer them. The hope is usually that someone from Facebook themselves will reply to your question which is almost never the case. After [what we assume] is a lot of backlash from advertisers, Facebook has finally added a better support structure. However, if you are looking for a quick answer to an issue, the help community can still be a good resource.

Support Inbox

Remember when you wanted to send a message directly to a Facebook representative? Well, now you can with the addition of the Support Inbox. While this feature is difficult to locate, you are now able to open up a support ticket within Facebook. While responses can take upwards of 24-48 hours, it is still nice to have a way to send them a direct message.

Facebook’s Official Business Page

A Facebook page for Facebook? What a novel concept. After installing the icon that told followers how responsive your company is to messages, they must have realized that they need to lead by example. Facebook has an official page where customers can ask questions. They have a “Very responsive to messages” badge so it is safe to say that this is a good route to take if you want a quick response to your inquiries.

Facebook Live Chat

Live chat support has got to be one of the best developments in customer service ever. Being able to talk one-on-one with a customer service representative without even having to pick up a phone is an absolute godsend. Unfortunately, this feature is elusive, since the icon only appears during times when the feature is live. The best way to locate chat support is to visit this section of their Business Resources page under the “Additional Support” tab. This is by far our favorite Facebook support option.

Customer service is very important for any business to succeed. Having a user friendly website and active social presence are absolutely essential tools for your customer service team. If your company needs help creating an effective online presence, contact Dallas Riffle Media to set up a free consultation. We are a full-service marketing agency located in Cleveland and service clients all across the country. Visit our website to learn more about how we can help your company grow and flourish.

Figuring out how to contact Facebook can be difficult, as it does not accept phone calls for customer support.
You can try to contact Facebook via email, but responses can be slow and aren't assured, either.
Facebook's Help Center is the most reliable way to report a problem with your account or other issues.

Don't bother trying to call Facebook.

If you dial either of the Palo Alto-area phone numbers for the social media mega platform, (those are 650-543-4800 and 650-308-7300, for the record), you'll get a recording. It will talk you through a series of menus, with each option directing you to send an email to an appropriate account. These include for media inquiries and for law enforcement concerns.

But if you hit 1 for customer service? The recording will direct you to click the word "Help," saying that it's "found at the bottom of any Facebook page." Here's the thing: it isn't. In fact, if you're on your main Facebook feed, there is no "bottom" of the page.

Here are a few things you can do instead.

How to contact Facebook customer support

If you want to contact Facebook, you'll first need to log into your account. On the desktop site, look up at the top right corner of the screen. There, you'll see a downward-facing arrow — click it and select "Help & support" from the dropdown menu. From there, you can select "Help Centre," "Support Inbox," or "Report a problem."

Click on "Report a problem" and another menu will pop up that features two clickable options: "Help us improve the new Facebook" and "Something went wrong."

If you have a suggestion to make about a dysfunctional feature, select "Help us improve the new Facebook." Or, if you've encountered an issue with the site, choose "Something went wrong" to fill out a short form outlining your complaint. But for more general customer service inquiries, Facebook is rather inscrutable.

How to ask the Facebook Help Community a question

Find the Facebook Help Center from the question mark dropdown menu. Facebook; Business Insider

Click on "Report a problem" and another menu will pop up that features two clickable options: "Help us improve the new Facebook" and "Something went wrong."

Another way to attempt to connect with Facebook is to reach out to them through or mention them on another social media platform. You can send a direct message to Facebook via Twitter or use their @Facebook Twitter account in a Tweet you post. If it gets enough traction, they will likely see it.

You can also approach Facebook via Instagram direct message or by including the Facebook handle in a post, but unless you get a lot of likes, chances are you're better using the Facebook Help Center.

Steven John

Freelance Writer

Steven John is a freelance writer living near New York City by way of 12 years in Los Angeles, four in Boston, and the first 18 near DC. When not writing or spending time with his wife and kids, he can occasionally be found climbing mountains. His writing is spread across the web, and his books can be found at www.stevenjohnbooks.com.

How long does Facebook support take to respond to email?

If you have sent the message as an email, it can take around 24 hours to respond if it's a business day. If you have sent the message as a chat, it takes about 10 minutes for Facebook to reply.

Does Facebook ever respond to emails?

The customer service agents usually reply on a first-come, first-serve basis. The departments are open 24/7. However, if you send an email late in the night, don't expect to get a reply until the following day.