The following information on this error has been compiled by NeoSmart Technologies, based on the information gathered and reported by our global network of engineers, developers, and technicians or partner organizations. Show
Description and SymptomsThe error messages, alerts, warnings, and symptoms below are tied to this error. Symptom 1: Black screen that appears on startupWindows 7 can display a complete, blank black screen when you boot your computer. The causes can be multiple ones: a video adapter issue, some recent driver updates you may have done or new Windows updates. This error appears regardless if your computer is a desktop PC or a laptop. Other users with HP laptops and computers with Windows 7 reported that this error occurred after a recent Windows update. Causes of this ErrorThis error has been known to occur as a result of one of the following causes: Cause 1: System files are damagedThe hard drive’s file system may become damaged because of disk write errors, power outages or virus attacks. If that’s the case, the operating system cannot find the required system files to boot properly and the loading process is halted. Cause 2: An outdated driver is installedAnother possible cause of this error is an outdated driver. This may happen after a Windows upgrade/downgrade, or Windows Update that ended incorrectly. Fixing “Black screen that appears at startup” on WindowsWindows Setup CD/DVD Required! Fix #1: Use Easy Recovery EssentialsEasy Recovery Essentials can fix many errors such as this automatically using its built-in Automated Repair option. EasyRE is currently available for Windows XP, Vista, 7 and 8 and can be downloaded and created on any PC.
You can download Easy Recovery Essentials from here. Fix #2: Boot the PC in Safe ModeYou can boot into the Last Known Good Configuration to repair it. Here are the steps to boot into the Last Known Good Configuration mode:
Last known good configuration screen Fix #3: Boot into Safe Mode and update Driver SoftwareBoot into Windows Safe Mode first by pressing F8 repeatedly after you restarted your computer. After you select “Safe Mode” from the Options menu, follow these steps:
Device manager screen Fix #4: Access System Restore with a recovery discThis solution method will only work if you have System Restore enabled on your Windows 7. Here are the steps for accessing System Restore from an installation disc: How do I fix a black screen on my laptop Windows 7?Resolution. Click the Start button, type services. ... . Locate and then double-click the Desktop Window Manager Session Manager service.. Locate the Startup type dropdown and change the value to "disabled".. Locate and click the button labeled "Stop".. Click the Apply button, and then click the OK button.. What to do when your HP laptop is on but the screen is black?Manually shut down the computer by pressing its power button for around 10 seconds. Remove the power adapter from the computer and its power source for about 30 seconds. Plug it back in, then restart. If you are still stuck on the black screen, try another fix below.
Why is my computer screen black when I turn it on Windows 7?Windows 7 can display a complete, blank black screen when you boot your computer. The causes can be multiple ones: a video adapter issue, some recent driver updates you may have done or new Windows updates. This error appears regardless if your computer is a desktop PC or a laptop.
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