Step 2: Initiate the app transfer
The team agent in your organisation initiates the app transfer.
Step 3: Accept the app transfer
The team agent in the recipient organisation accepts the app transfer.
Initiate an app transfer
Required role: Team Agent / Account Holder.
- Log in to //appstoreconnect.apple.com/ and click "My Apps" on the homepage. A list of all apps will display. Select the app you want to transfer and scroll to the 'Additional Information' section, click "Transfer App,' then click "Done."
- If your app meets all the criteria mentioned in the start of this article, click "Continue." If the app doesn't meet all criteria you should resolve the issues.
- Enter the Apple ID and Team ID for the recipient’s team agent, and click "Continue."
- Read the terms, select “I have read and agree to the agreement presented above,” and click "Request Transfer."
- Click "Done" to return to the App Information page.
After you initiate the transfer, the app stays in its previous status, with the Pending App Transfer status added, until the recipient accepts it.
Accept an app transfer
1. Sign in to //appstoreconnect.apple.com/ as the Team Agent. A notice indicates that an app transfer is ready to be accepted.
2. Click "Agreements, Tax, and Banking."
3. Below "App Transfers" click "Review" next to the app.
4. Enter the new metadata.
- Support URL
- Atom feed URL (required if the app previously had an atom feed URL)
- Marketing URL (required if the app previously had a marketing URL)
- Privacy policy URL (required if the app previously had a privacy policy URL)
- CCATS (a new CCATS form is required for apps that use export compliance)
- App Review contact information
- App Store contact information
5. Read the terms, select “I have read and agree to the agreement presented above,” and click "Accept."
It can take up to two business days for the app transfer to complete, during which the app status is "Processing App Transfer."
Frequently Asked Questions
- If a client adds me to their iOS Developer Account as an Admin would my ‘admin’ login information suffice for AppMachine’s requirement for iOS publication?
No, unfortunately this is not possible. This would mean your own developer account would have access to multiple developer teams. Our automated publishing process does not support this, as it will not be able to determine on which of the available accounts to publish the app. The client’s own developer account information is needed for a successful App Store submission.
- Would it be best if my client also purchased their own Google Play developers account?
Yes, we always advise to publish apps on their own accounts. This is to prevent apps from being removed from the store when an account gets terminated by Google for whatever reason. Spreading the apps on multiple accounts, also spreads the risk.
My organization’s account holder left the company. He used a private email address from his private domain when enrolling, so we don’t have how to take control of the email.
He is not denying transfer the account holder role to another employee, but he is taking a long time (more than a month now) to do that, which is weird.
Do we have another course of action?