Symptoms
A Bluetooth Driver is a software program that allows your operating system to communicate with a Bluetooth device and conversely. Bluetooth drivers are operating system and device specific. For example, a Bluetooth adapter requires specific drivers based on the operating system that is installed on the computer such as Windows 10, Windows 8 (8.1), or Windows 7.
Bluetooth drivers, also known as Bluetooth stack is essential for the Bluetooth adapter on a computer to communicate with a Bluetooth enabled devices such as mobile phones, Bluetooth-enabled printers, keyboard, mouse, and so on.
Cause
An incorrect, corrupt, or missing driver can affect the performance of the Bluetooth-enabled devices such as unable to recognize or identify, unable to pair, intermittent connectivity with Bluetooth-enabled devices.
Resolution
Dell Technologies recommends that you download the drivers for your Dell computer, printer, tablet, and other Dell devices from the Dell Drivers & Downloads website.
WARNING: Downloading and installing Dell-developed drivers or software from third-party or unknown sources can cause the computer or device not to work correctly, cause the computer to crash or not boot into the operating system, or in some rare instances infect the computer with virus, trojan, or other malicious software.
NOTE: Drivers for third-party or non-Dell products such as non-Dell branded printers, docking stations, webcams, scanners, monitors, and so on, must be downloaded from the device manufacturer's website.
To download and install the Bluetooth drivers on a Dell computer, follow the steps that are mentioned below.
- Browse to the Dell Drivers & Downloads website.
- Identify
your Dell product.
- Click Download & Install SupportAssist to auto defect your Dell product. Follow the on-screen instructions to install Dell SupportAssist. For more information, see the Dell knowledge base article Dell SupportAssist (formerly Dell System Detect): Overview and Common Questions.
- Or, enter the Service Tag, Express Service Code, or the Serial number of the Dell product and click Search.
- Or, click Browse all products to manually select your Dell product from the catalog.
- Click Check for Updates to allow Dell to automatically find driver updates for you.
- Alternatively, you can manually locate and download the drivers.
- Click Find drivers.
- Use the drop-down menu under Operating System and select the operating system that is installed on your Dell computer.
- Use the drop-down menu under Category and select the Network category. The Bluetooth drivers are listed under the Network category.
- Click the Download button next to the Bluetooth driver and save the file.
- Using File Explorer (also known as Windows Explorer), browse to the location where the downloaded file was saved.
- Double-click the .exe driver installation files that you downloaded and follow the on-screen instructions to complete the installation process.
- Follow the on-screen instructions to complete the driver installation process.
- After the driver installation is complete, restart the computer.
How to install Bluetooth drivers in Windows 10
Duration: 01:32
Closed captions: Available in multiple auto translated languages. Use the Settings icon to change the closed caption language (Click the arrow to the right of Subtitles/CC).
NOTE: On certain Dell computers, the Bluetooth drivers may be part of the WiFi (wireless or WLAN) driver package. The reference to Driver Series #5 Wireless Driver that is mentioned in the above video is to download and install the WiFi (wireless or WLAN) drivers using the video that is listed below.
Additional Information
How to Connect Bluetooth Device to Your Personal Computer in Windows 11
Duration: 02:09
Closed captions: English only
How To Run Bluetooth Troubleshooter
Duration: 00:35
Closed
captions: English only
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