PABX dengan kapasitas 6 CO ( line Telkom) dan 16 extension.
Dengan tambahan 1 card CO yang manambah 2 CO dan 8 extension (total sesuai dengan tipe 824)
Entah tidak seperti tipe pabx Panasonic lainnya. Kalau dial line out – 9 – selalu ke CO terakhir. Padahal sudah dilihat semua programming.
Berikut gambar layout panel kabel dan layout PABX KX-TEM824
Tabel programming dan manualnya silakan kunjungi link di bawah ini
blog.aristrijayadi.net/programming-setting-pabx-kx-tem824
See other formats
Panasonic Advanced Hybrid System j 1 User Manual i Panasonic ® v~ \ J KX-TES824 KX-TEM824 Thank you for purchasing a Panasonic Advanced Hybrid System. Please read this manual carefully before using this product and save this manual for future use Feature Highlights 1 .5.5 Using Voice Messaging (Built-in Voice Message [BV]) Built-in Voice Message You can set incoming calls to be forwarded to your personal message area to let callers leave voice messages when you cannot answer the phone. 1.8.3 If a Voice Processing System is Connected Voice Mail Integration You can set your calls to be forwarded to a separate Voice Processing System (VPS) to let callers leave messages in your mailbox when you cannot answer the phone. 1 .1 .1 Before Operating a Telephone Telephones A Panasonic proprietary telephone (PT) and single line device (such as a fax machine, modem, SLT, or wireless telephone) can be connected to one extension jack in parallel. These devices share the same extension number. 1 .2.7 Accessing Another Party Directly from Outside (Direct Inward System Access [DISA]) 3-level Automated Attendant A caller can be directed to the desired party simply by pressing a single-digit number as directed by the 3-level DISA outgoing messages (OGMs). DISA OGM - Dial 0 (Operator) -Dial 1 ►Dial 2 -Dials 3-level DISA 1 .0GM 1j 3-level DISA I . OGM 2 J 3-level DISA 10GIVI3J -DialO ►Dial 1 . Dial 2 3-level DISA lOGM 22j 3-level DISA OGM 23 3-level DISA OGM 24 ■ Dial 0 (Mike) - Dial 1 (John) Dial 2 (Tony) User Manual 1.1 Before Operating a Teleplnone Easy Operation A Panasonic telephone that is equipped with a Navigator Key and a display helps you to access various features easily. The Message/Ringer lamp (if equipped) informs you of any calls or messages waiting. Message/Ringer Lamp ^Thi Call Routing for Fixed Line SMS This PBX can route incoming calls sent from a Short Message Service (SMS) centre to specific single line telephones (SLTs) that support SMS. SMS centre [Telephone Company V For more details, consult your dealer. In this manual, Proprietary Telephone is abbreviated as "PT"*i. Single Line Telephone is abbreviated as "SLT". Proprietary Telephone with a Display is abbreviated as "Display PT". The suffix of each model number is omitted. The following icons are used as hints and conditions throughout this manual. Hints '=■7 Conditions In this manual, "proprietary telephone" ("PT") means an analogue proprietary telephone (APT). User Manual Important Information WARNING . THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL. . IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER. • WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION. WHEN THE UNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER FIRST, AND THEN RECONNECT THE TELECOM CONNECTION. . THIS UNIT IS EQUIPPED WITH AN EARTHED PLUG. FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHED OUTLET THAT HAS BEEN INSTALLED ACCORDING TO APPLICABLE REGULATIONS. . TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. . THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE. ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE. . TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY EXTERNAL CONNECTORS OF THE UNIT. Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1 . Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool. 2. Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from lightning. 3. Do not use a telephone in the vicinity of a gas leak to report the leak. 4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire, as they may explode. Dispose according to local regulations. SAVE THESE INSTRUCTIONS 4 User Manual The KX-TES824E, the KX-TES824NE, the KX-TES824GR/KX-TEM824GR, the KX-TES824CE/KX-TEM824CE, and the KX-TES824PD/KX-TEM824PD are designed to interwork with the Analogue Public Switched Telephone Network (PSTN) of European countries. Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: //doc.panasonic.de Contact: Panasonic Services Europe GmbH Panasonic Testing Centre Winsbergring 15, 22525 Hamburg, F.R. Germany User Manual 5 Attention Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX. This unit should be kept free of dust, moisture, high temperature (more than 40 °C ), and vibration, and should not be exposed to direct sunlight. If you are having problems making calls to outside destinations, follow this procedure to test the outside (CO) lines: 1 . Disconnect the PBX from all outside (CO) lines. 2. Connect known working single line telephones (SLTs) to those outside (CO) lines. 3. Make a call to an external destination using those SLTs. If a call cannot be carried out correctly, there may be a problem with the outside (CO) line that the SLT is connected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside (CO) lines until it has been serviced by an authorised Panasonic Factory Service Centre. Never attempt to insert wires, pins, etc. into the vents or holes of this unit. Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such as benzene or thinner. When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset. 6 User Manual For Future Reference Please print, record, and retain the following information for future reference. Note The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft. MODEL NO. SERIAL NO. DATE OF PURCHASE NAME OF DEALER DEALER'S ADDRESS DEALER'S TEL. NO. User Manual 7 Table of Contents 1 Operation 11 1 .1 Before Operating a Telephone 1 2 1.1.1 Before Operating a Telephone 12 1.2 Making Calls 20 1.2.1 Basic Calling 20 1.2.2 Easy Dialling 25 1.2.3 Redialling 29 1 .2.4 When the Dialled Party is Busy or There is No Answer 31 1 .2.5 Switching the Calling Method (Alternate Calling— Ring/Voice) 39 1 .2.6 Using Your Calling Privileges at Another Extension (Walking COS) 40 1 .2.7 Accessing Another Party Directly from Outside (Direct Inward System Access [DISA]) 41 1.3 Receiving Calls 44 1.3.1 Answering Calls 44 1 .3.2 Answering Hands-free (Hands-free Answerback) 45 1 .3.3 Answering a Call Ringing at Another Telephone (Call Pickup) 46 1.4 During a Conversation 48 1 .4.1 Transferring a Call (Call Transfer) 48 1.4.2 Holding a Call 50 1 .4.3 Talking to 2 Parties Alternately (Call Splitting) 53 1 .4.4 Answering Call Waiting 54 1.4.5 Talking to Multiple Parties (Conference) 57 1 .4.6 Muting a Microphone (Microphone Mute) 62 1 .4.7 Using the Headset (Headset Operation) 63 1 .4.8 Talking to Another Party without Lifting the Handset (Hands-free Operation) 64 1 .4.9 Changing the Dialling Mode (Pulse to Tone Conversion) 65 1.5 Before Leaving Your Desk 66 1.5.1 Forwarding Your Calls (Call Forwarding [FWD]) 66 1 .5.2 Showing a Message on the Caller's Telephone Display (Absent Message) 69 1 .5.3 Preventing Other People from Using Your Telephone (Extension Lock) 71 1 .5.4 Leaving a Group (Log-in/Log-out) 72 1 .5.5 Using Voice Messaging (Built-in Voice Message [BV]) 73 1.6 Making/Answering a Paging Announcement 82 1.6.1 Paging 82 1.6.2 Answering/Denying a Paging Announcement 84 1.7 Setting the Telephone According to Your Needs 85 1 .7.1 Setting the Alarm (Timed Reminder) 85 1 .7.2 Refusing Incoming Calls (Do Not Disturb [DND]) 87 1.7.3 Receiving Call Waiting 88 1 .7.4 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) 89 1.7.5 Turning on the Background Music (BGM) 90 1 .7.6 Protecting Your Line against Notification Tones (Data Line Security) 91 1 .7.7 Checking the Time Service Mode 92 1 .7.8 Clearing Features Set at Your Extension (Extension Feature Clear) 93 1.7.9 Monitoring a Room (Room Monitor) 94 1.8 Using User-supplied Equipment 96 1 .8.1 If a Doorphone/Door Opener is Connected 96 1 .8.2 If a Host PBX is Connected 98 8 I User Manual 1 .8.3 If a Voice Processing System is Connected 99 1.9 Using a Display Proprietary Telephione 106 1.9.1 Calling with the Incoming Call Log 106 2 Operator/Manager Operation 111 2.1 Control Features 112 2.1.1 Locking Other Extensions (Remote Extension Lock) 112 2.1 .2 Switching the Time Service Mode (Time Service) 113 2.1 .3 Setting an Alarm for Other Extensions (Remote Timed Reminder [Wake-up Call]) 115 2.1 .4 Erasing All Caller Information in the Common Area (Incoming Call Log in the Common Area— CLEAR ALL) 117 2.1 .5 Disregarding the Newest Call or Overwriting the Oldest Call in the Common Area Call Log (301st Incoming Call Logged in the Common Area) 118 2.1.6 Recording, Playing, or Erasing Common BV Outgoing Messages 119 2.1.7 Changing System Settings Using Programming Mode 121 3 Customising Your Phone & PBX 125 3.1 Customising Your Plione (Personal Programming) 126 3.1.1 Customising Your Phone (Personal Programming) 126 3.1.2 Changing Personal Settings Using Programming Mode 127 3.1 .3 Customising the Buttons 130 3.2 Managing Caii Logs 133 3.2.1 Requirements 133 3.2.2 Viewing, Printing, and Clearing Call Logs 134 3.3 Customising Your PBX (System Programming) 135 3.3.1 Programming Information 135 3.3.2 System Programming 138 4 Appendix 143 4.1 Troubieshiooting 144 4.1.1 Troubleshooting 144 4.2 Feature Number Table 147 4.2.1 Feature Number Table 147 4.3 Identifying Tones 155 4.3.1 Identifying Tones 155 Index 161 User Manual 9 10 User Manual Section 1 Operation This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX. User Manual 11 1.1 Before Operating a Telephone 1 .1 Before Operating a Telephone 1 .1 .1 Before Operating a Telephone 4^ What Kind of Telephone Can Be Used? You can use a single line device such as a single line telephone (SLT), fax machine, modem, or wireless telephone, or a Panasonic proprietary telephone (PT) such as the KX-T7730. Some features may not be available, depending on the telephone you are using. If you are using a Panasonic PT with special feature buttons, or a display (Display PT), or both, follow the procedures that use feature buttons or the display, for easy operation. If you are using an SLT, follow the procedures that use specified numbers to access features (feature numbers). If you use a Direct Station Selection (DSS) Console, you can also use the buttons on the DSS Console to perform operations, instead of the buttons on the connected PT. If you use a Panasonic PT that does not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to "3.1 .3 Customising the Buttons". 44 Feature Numbers Features have been assigned feature numbers, which can be entered on your telephone to access the corresponding feature. Some features are only accessible by entering the feature number. In addition, some features require other additional parameters to be entered to activate the feature. Where necessary, these are specified in the text. Notice The default value assigned to certain features may vary depending on your country/area. For more details, consult your dealer. If you use an SLT that does not have the or "#" keys, Lj it is not possible to access features that have "^" or "#" in their feature numbers. 44 Tone Various tones are used during or after operations to provide you with information. For more details regarding the types of tones and their meanings, refer to "4.3.1 Identifying Tones" (Appendix). ♦ Display In this manual, you will see the phrase "the display ...". This refers to the display of a Panasonic PT. When you use a Panasonic display PT, displayed messages or items help you to operate the telephone. 12 User Manual 1.1 Before Operating a Telephone Your Extension Number If you use a Panasonic display PT, you can confirm your own extension number by pressing the key 2 times ("¥:¥:") while on-hook, or by accessing personal programming. For more details, refer to "3.1 .2 Changing Personal Settings Using Programming Mode". ♦ Using a Navigator Key/Volume Key (depending on tlie type of your PT) The Navigator Key can be used to control display contrast and volume, or to search for items using the display. Press the Navigator Key/Volume Key in the desired direction. The contrast or volume level and the items displayed, will change as follows: Navigator Key Volume Key Up (Level increases) Left ^^^^^^^^ Rigiit Down (Level decreases) Up (Level increases) Down (Level decreases) Examples The displays and the illustrations shown throughout this manual as examples are of a telephone connected to the KX-TES824/KX-TEM824. 4^ Restrictions Features that have been restricted through system programming will not be available at your extension. 4^ Icon Descriptions The following icons are used frequently throughout this manual. This feature cannot be used with an SLT. 03 (CO) (91/(01 Seize an outside (CO) line by doing one of the following: Press a CO button. Dial the automatic line access number (9/0)*. Note * For New Zealand, the automatic line access number may be either 1 or 9. Dial the outside (CO) line group access number (8) and outside (CO) line group number. No SLT See "Programming" for related programming, if necessary. outside ( 8 1 (CO) line group no. User Manual 13 1.1 Before Operating a Telephone Go off-hook by doing any of the following: Lift the handset. Press the SP-PHONE button. Press the MONITOR button. (To start talking, lift the handset.) □□□□□1 □□□□□1 □□□□□1 □□□□□1 □□□□□1 □□□□■1 h Press the Call button on the Doorphone. Go on-hook by doing any of the following: Hang up. Press the SP-PHONE button. Press the MONITOR button. Y Press the Recall/hookswitch briefly. Talk. ( desired no. ] Enter the required number. <Example> (account code] Enter the account code. You will hear a busy, confirmation, dial, ring, or ringback tone. B. Tone: Busy Tone C. Tone: Confirmation Tone D. Tone: Dial Tone R. B. Tone: Ringback Tone (extension no.] Dial an extension number. Dial an outside telephone number. Dial an extension number or outside telephone number. outside plione no. [ plione no. ] 14 User Manual 1.1 Before Operating a Telephone When You Use a Panasonic Proprietary Teleplione If you use a Panasonic PT or DSS Console, you will be able to use some of the useful feature buttons described below. These buttons simplify certain operations. The illustrations below may differ from the actual buttons on your telephone. Fixed Buttons CO: Used to access an outside (CO) line (or outside (CO) line group) when making or receiving a call. The button's preprogrammed Outside (CO) Line Access method determines which line is selected. Can also be customised as a feature button. SP-PHONE: Used to select handset or hands-free operation. QID (CO) SP-PHONE ^ ) AUTO DIAL/STORE: Used for System Speed Dialling/Saved Number Redial, playing back personal/ common BV outgoing messages (OGMs) used by the Built-in Voice Message (BV) feature, and storing programme changes. PAUSE: Used to insert a dialling pause in a stored number. AUTODIAL © STORE PAUSE o REDIAL: Used to redial the last number dialled. MESSAGE: Used to leave a message waiting indication, call back the party who left a message waiting indication, or play back voice messages. This button is provided with an LED (Light Emitting Diode), except for on KX-T7700 series telephones. With KX-T7700 series telephones, the Message/Ringer Lamp is lit when a message waiting indication is left at your extension. REDIAL CD MESSAGE © INTERCOM: Used to make or receive intercom calls. MONITOR: Used to select hands-free dialling and monitor operation. INTERCOM ® MONITOR P ) AUTO ANS (Auto Answer)/MUTE: Used to answer an intercom call automatically in hands-free mode or to mute the built-in microphone during a conversation. TRANSFER: Used to transfer a call to another party. AUTOANS 0 MUTE TRANSFER o HOLD: Used to place a call on hold. FLASH/RECALL: Used to disconnect the current call and make another call without hanging up, or to send an EPA (External Feature Access) signal to the telephone company or host PBX to access external features. HOLD FLASH/RECALL O User Manual 15 1.1 Before Operating a Telephone CONF fConferenceV Used to establish a 3-party or 5-party conference call. VOICE CALL- Used to answer an intercom call automatically. 0 VOICE CALL 0 FWD/DND (Call Forwarding/Do Not Disturb): Used to set the FWD or DND feature for the extension. PROGRAM: Used to enter and exit programming mode. FWD/DND ® PROGRAM o Navigator Key, Volume Key: Used to adjust the volume of the speaker, handset and headset, and the display contrast, or to select desired items. Programmable Feature (PF): Located in the right column of the CO button array on certain telephones or on the DSS Console. Used to access a preprogrammed feature. Mostly used as a One-touch Dialling button. CD (PF) \ V Customised Buttons Throughout this manual, when the name of a button is written in parentheses, such as "(G-CO)", this means that it is a flexible button that has been customised. To customise flexible buttons, refer to "3.1 .3 Customising the Buttons". Customised Button Function Single-CO (S-CO) Used to access a specified outside (CO) line for making or receiving calls. Group-CO (G-GO) Used to access an idle outside (CO) line in a specified outside (CO) line group for making calls. Incoming calls from outside (CO) lines in the assigned outside (CO) line group arrive at this button. Other-CO (0-CO) Used to access an idle outside (CO) line for making calls. Incoming calls from the assigned outside (CO) lines, which are not assigned to S-CO or G-CO buttons, arrive at this button. Direct Station Selection (DSS) Used to call an extension with a one-touch operation. One-touch Dialling Used to call a preprogrammed party or access a feature with a one-touch operation. Message Used to leave a message waiting indication, call back the party who left the message waiting indication, or play back voice messages. Message for another extension Used to access voice messages stored for another extension. FWD/DND (Call Forwarding/ Do Not Disturb) Used to set the FWD or DND feature for the extension. Save Used to store a telephone number while in a conversation with an outside party or while hearing a busy tone, and then easily redial the number later. Conference Used to establish a 3-party or 5-party conference call. Log-in/Log-out Used to switch between Log-in and Log-out status. Extension Lock Used to remotely lock or unlock another extension. Day Used to change the time service mode to day mode. 16 User Manual 1.1 Before Operating a Telephone Customised Button Function Night Used to change the time service mode to night mode. Lunch Used to change the time service mode to lunch mode. Caller ID Indication — Common Used to inform you of calls logged in the common area, store the information of an incoming call during a conversation, and view caller information while on- hook and then call back a caller. Caller ID Indication — Personal Used to inform you of calls logged in your personal area, store the information of an incoming call during a conversation, and view caller information while on- hook and then call back a caller. Caller ID Selection — Common 1 l<?prl tn rli^^nlpv anrl px/pIp thrni inh thp infnrmatinn nf an inpnminn ppII Hi irinn a conversation, while receiving a call, or while viewing caller information, display the number of logged calls while on-hook, and inform you that the common area call log is full. Caller ID Selection — Personal Used to display and cycle through the information of an incoming call during a conversation, while receiving a call, or while viewing caller information, display the number of logged calls while on-hook, and inform you that the personal area call log is full. 2-way Record Used to record a conversation into your own mailbox. 2-way Transfer Used to record a conversation into the mailbox of a specified extension. Live Call Screening (LCS) Used to listen while a caller is leaving a message in your voice mailbox and, if desired, intercept the call. LCS Cancel Used to stop monitoring your own voice mailbox while a caller is leaving a message, or stop the alert tone heard in Private mode while a caller is leaving a message. Voice Mail (VM) Transfer Used to transfer a call to the mailbox of a specified extension. User Manual 17 1.1 Before Operating a Telephone 4# How to Follow the Steps An example system operation procedure is shown below. 4^ Calling Other Extensions _ _ _ _ To call another extension (Intercom Call) Feature title PT/SLT Off-hook. 1 . \ [ extension noT) Press DSS or dial extension number. Talk. Operation steps i Icons and meanings are explained in "Icon Descriptions'^^ • The Direct Station Selection (DSS) button iigfit siiows tiie current status as follows: Off: ihe extension is idle. ■■■■■■■■■ Conditions Red on: Tlie extension is on a call. For quick operation If you are tiie operator or dial certain extension numbers frequently, DSS buttons are useful. Hands-free Operation You can make an intercom call and iiave a conversation in iiands-free mode using the SP PHONE/INTERCOM button. Refer to "1 .4.8 Talking to Another Party without Lifting the Handset (Hands-free Operation)". ♦ Customising Your Phone • 3.1 .3 Customising the Buttons Create or edit a Direct Station Selection (DSS) button. Hints If Programming References: Related or required programming isnoted"^^ If your telephone type is not included in the operation steps, for example, only "PT" is marked and you are using an SLT, your telephone cannot execute that feature. If your telephone can use several methods to execute one feature, you can select the preferred method according to your needs. User Manual 1.1 Before Operating a Telephone Connection Example This diagram sinows devices tinat can be connected. Wireless Phone Door Opener/Doorbell/ Door Chime External Music Source Q □ Pager/Amplifier&Speaker Voice Processing System User Manual 19 1.2 Making Calls 1.2 Making Calls 1.2.1 Basic Calling - Calling Other Extensions Calling an Outside Party Using an Account Code (Account Code Entry) 4^ Calling Other Extensions To call another extension (Intercom Call) ■_PT/SLT 1 (DBS) ( extension no. ] j Off-hook. Press DSS or dial extension number. Talk. The Direct Station Selection (DSS) button light shows the current status as follows: Off: The extension is idle. Red on: The extension is on a call. ■M ' For quick operation mm If you are the operator or dial certain extension numbers frequently, DSS buttons are mm useful. Hands-free Operation You can make an intercom call and have a conversation in hands-free mode using the SP- PHONE/INTERCOM button. Refer to "1 .4.8 Talking to Another Party without Lifting the Handset (Hands-free Operation)". Customising Your Phone 3.1 .3 Customising the Buttons Create or edit a Direct Station Selection (DSS) button. 20 User Manual 1.2 Making Calls To call the operator (Operator Call) You can easily call the extension assigned as the operator extension. f C3D 1 C3D Off-hook. Enter 0 or 9. The default operator call number varies depending on your country/area. For more details, consult your dealer. Calling an Outside Party There are 4 methods of seizing an outside (CO) line. Use whichever method you prefer, unless requested by your manager to use a specific method. Choose one of the following methods: To select an Idle outside (CO) line automatically (Automatic Line Access) ► ► Off-hook. Enter automatic line access number. Dial outside phone number. Talk. For New Zealand: 1 or 9 The default automatic line access number varies depending on your country/area. For more details, consult your dealer. User Manual 21 1.2 Making Calls To select an idle outside (CO) line In the specified outside (CO) line group automatically (Outside (CO) Line Group Access) PT/SLT Off-hook. ID (a-co) est outside (CO) line group no. Press G-CO or dial outside (CO) line group access number and then outside (CO) line group number (1-8). outside phone no. Dial outside phone number. Talk. To select a specified outside (CO) line Off-hook. (S-CO) Press S-CO. outside phone no. Dial outside phone number. Talk. To select an idle unassigned outside (CO) line PT ^ S ► ( phone no. ) ► (^((,'^ Off-hook. Press 0-CO. Dial outside phone Talk. number. 22 User Manual 1.2 Making Calls The Single-CO (S-CO) and Group-CO (G-CO) button lights show the current status as follows: Off: The line is idle. Green on: You are using the line. Red on: Another extension is using the line (S-GO), or other extensions are using all outside (CO) lines in the outside (CO) line group (G-CO). Emergency Call You can dial preprogrammed emergency numbers after seizing an outside (CO) line without any restrictions. You can press the S-CO or G-CO button without going off-hook first. You may be restricted from making calls to certain outside parties. If you have questions about your calling restrictions, consult your manager or dealer. To make a call to another party without going on-hook, press the FLASH/RECALL button. Pressing the button will re-access the outside (CO) line and provide an external dial tone. You can dial the new phone number without going on/off-hook. Hands-free Operation You can make an outside (CO) line call and have a conversation in hands-free mode using the SP-PHONE button. Refer to "1 .4.8 Talking to Another Party without Lifting the Handset (Hands-free Operation)". Customising Your Phone 3.1 .2 Changing Personal Settings Using Programming Mode-Line Preference — Outgoing Select the seized line when going off-hook. 3.1 .3 Customising the Buttons Create or edit a Single-CO (S-CO) button, Group-CO (G-CO) button, or Other-CO (O- CO) button. User Manual 23 1.2 Making Calls ^ Using an Account Code (Account Code Entry) The manager may give personal account codes to extension users, and cineck tineir teleplnone usage for accounting purposes. Alternatively, an account code can be specified for each customer, to log call durations for billing purposes. PT/SLT CO (CO) €1^ outside (CO) line access no 0 ] D.Tone 3 Off-hook. Press CO or dial outside (CO) line access number. Press FWD/DND or enter 49. A PT user can press the PAUSE button instead of the FWD/DND button, and an SLT user can enter instead of "49". ►► [account code] if D.Tone outside , phone no. Enter account code (4 digits). Dial outside plione number. You may not be able to make an outside (CO) line call without entering an account code depending on your telephone's mode of account code entry. The mode is assigned to each extension. Ask your manager or dealer about your telephone's mode. A Panasonic proprietary telephone (PT) user can enter an account code during a conversation or within 30 seconds after the other party hangs up (while hearing a reorder tone), by pressing the FWD/DND (Call Forwarding/Do Not Disturb) button, then entering the account code. Account codes may use the digits "0 through 9". Non-numeric codes such as FLASH/ RECALL and PAUSE cannot be used. You can clear the account code by pressing the "^W key or FWD/DND button while entering the account code, and then re-enter the account code. If you hear a reorder tone after entering the account code, the account code entered does not exist. Enter the correct code. For your convenience, you can store a code together with a phone number in the telephone's memory (e.g.. Speed Dialling). Customising Your Phone 3.1 .3 Customising the Buttons Create or edit an FWD/DND (Call Forwarding/Do Not Disturb). 24 User Manual 1.2 Making Calls 1.2.2 Easy Dialling There are several convenient methods of storing and dialling frequently used phone numbers. Using a One-touch Button (One-touch Dialling) Using Numbers Stored at Your Extension (Personal Speed Dialling) Using Numbers Stored in the PBX (System Speed Dialling) - Dialling a Preset Number by Going Off-hook (Hot Line) Using a Preprogrammed Number (Ouick Dialling) Using a One-touch Button (One-touch Dialling) You can dial a phone number (max. 24 digits) previously stored to a flexible button with a one-touch operation. No SLT (One-touch Dialling) Off-hook. Press One-touch Dialling. V A telephone number longer than 24 digits can be stored by dividing it among 2 or more One-touch Dialling buttons. You can confirm the stored number of a One-touch Dialling button by pressing it while on- hook. You can press a CO button to select a desired outside (CO) line before pressing the One- touch Dialling button. Customising Your Phone 3.1 .3 Customising the Buttons Create or edit a One-touch Dialling button, store the desired phone number, or feature number. User IVlanual 25 1.2 Making Calls 4# Using Numbers Stored at Your Extension (Personal Speed Dialling) You can store up to 10 numbers at your extension for your personal use. This feature is also known as Station Speed Dialling. To store a phone number PT/SLT Off-hook. Enter 2#. personal speed dialling no. desired phone no. Dial personal speed dialling number (0-9). Dial desired phone number (max. 24 digits). ch: Clone Enter #. For an outside phone number, dial an outside (CO) line access number before the phone number. On-hook. To dial H PT/SLT 1 ( n ) ^ ► personal speed dialling no. I f 1 II ^ 1 J Off-hook. Enter # or 1 *. Dial personal speed dialling number (0-9). To confirm Display FT | f 3 II ^ 1 ► personal speed dialling no. ► ( n 1 Off-hook. Enter 3*. Dial personal speed Enter #. dialling number (0-9). Personal Speed Dialling numbers (0 through 9) correspond to the numbers (F1 through F1 0) of the Programmable Feature (PF) buttons assigned as One-touch Dialling numbers. Assigning a One-touch Dialling number to PF button "F1" will override Personal Speed Dialling number "0", and vice versa. Rotary single line telephone (SLT) users cannot use this feature. Up to 24 digits including "¥:" can be stored. However, depending on your mode of account code entry "¥:" may not be regarded as a pause. 26 User Manual 1.2 Making Calls 4^ Using Numbers Stored in the PBX (System Speed Dialling) You can make calls using preprogrammed speed dialling numbers (max. 1 00 codes) stored in the PBX. Ask your manager or dealer about the stored speed dialling numbers. Off-hook. 0 STORE system speed dialling no. Press AUTO DIAL or enter -X-. Dial system speed dialling number (00-99). V A telephone number longer than 32 digits can be stored by dividing it among 2 or more System Speed Dialling buttons. <Example> If the number is divided and stored in system speed dialling numbers 01 and 02: 0 CDm 0 CTDdD STORE STORE Rotary SLT users cannot use this feature. ^ Dialling a Preset Number by Going Off-hook (Hot Line) An SLT user can make a call simply by going off-hook, if the telephone number has been stored beforehand. This feature is also known as Pickup Dialling. To store a phone number Off-hook. Enter 74. Enter 2. ► mm ► m ► desired phone no. Dial desired phone number (max. 32 digits). Enter #. Dial an outside (CO) line access number before the outside phone number. Clone On-hook. User Manual 27 1.2 Making Calls To set/cancel ^ ► CTDCT] ► Off-hook. Enter 74. m Set ( 0 1 Cancel Enter 1 to set or 0 to cancel. ► m Clone Enter #. On-hook. An SLT user can enter "0" ^instead of "#". To dial Off-hook. V To call another party, dial the desired party's pinone number before tine preprogrammed number is dialled. Up to 32 digits including can be stored. However, depending on your mode of account code entry, may not be regarded as a pause. Rotary SLT users cannot programme this feature. ^ Using a Preprogrammed Number (Quick Dialling) You can make a call simply by using the preprogrammed code number (50 through 59). For more details, consult your manager or dealer. H PT/SLT 1 [quick dialling no. ] Off-hook. Dial quick dialling number (50-59). a,^ • This feature may be restricted depending on system programming. 28 User Manual 1.2 Making Calls 1.2.3 Redialling Redial features make it easy to make consecutive calls to the same outside party. Redialling the Last Outside Number You Dialled (Last Number Redial) - Saving an Outside Phone Number for Redialling (Saved Number Redial) Up to 64 digits, "#", PAUSE, and SECRET (INTERCOM) (which stops all or part of the number from being displayed) can be stored and redialled. The outside (CO) line access number is not counted as a digit. If you hear a busy tone after pressing the REDIAL or Save button, select another line and then press the REDIAL or Save button or dial the feature number to retry. You can confirm the stored number by pressing the REDIAL or Save button while on-hook. Automatic Redial To redial automatically (if the called party is currently busy), press the SP-PHONE or MONITOR button and then the REDIAL or Save button. Redialling will be automatically repeated until the called party answers or until a specified time limit is reached. You can perform other tasks while Automatic Redial is being carried out. To cancel, press the FLASH/RECALL button or perform another operation. 4¥ Redialling the Last Outside Number You Dialled (Last Number Redial) To dial Off-hook. y REDIAL V ("CD ^ V I 8 II 0 1 <© [ n 11 n 1 J Press REDIAL or enter 80 or ##. To dial automatically (Automatic Redial) / SP-PHONE \ ^ ) MONITOR \ ^ ) 1 Press SP-PHON or MONITOR. REDIAL ► ( ) E Press REDIAL. Pressing the REDIAL button after dialling a telephone number or during a conversation will disconnect the current call and redial the stored number. User Manual 29 1.2 Making Calls 4^ Saving an Outside Phone Number for Redialling (Saved Number Redial) The saved number remains available until another number is stored. No SLT To save During a conversation or wtiile liearing a busy tone AUTO DHL ® ► CO STORE <^"> Press AUTO DIAL/ Press Save. STORE. To dial ► tl=5 ^ (Save) Off-hook. Press Save. To dial automatically (Automatic Redial) ■ PT ■ SP-PHONE P ) ► 03 (Save) Press SP-PHONE. Press Save. Customising Your Phone 3.1 .3 Customising the Buttons Create or edit a Save button. 30 User Manual 1.2 Making Calls 1.2.4 When the Dialled Party Is Busy or There is No Answer Reserving a Busy Line (Automatic Callback Busy [Camp-on]) Sending a Call Waiting Tone to a Busy Extension (Busy Station Signalling [BSS]) Leaving a Message Waiting Indication/Calling Back a Caller Who Left an Indication (Message Waiting) - Joining an Existing Call (Executive Busy Override) - Calling an Extension That Is Refusing Calls (DND Override) 4^ Reserving a Busy Line (Automatic Callback Busy [Camp-on]) If a dialled extension or a desired outside (CO) line is busy, you can set the Automatic Callback Busy feature. Then, when the extension or outside (CO) line becomes idle, your telephone will ring automatically. When you answer the callback ring: a dialled extension becomes idle. a desired outside (CO) line that is in use by another extension becomes idle. You cannot set Automatic Callback Busy for a busy party outside of the PBX. When you answer the callback ring: for an outside (CO) line call: the line is seized. for an intercom call: the called extension starts ringing automatically. To set for both an outside (CO) line caii and an intercom call PT/SLT While hearing a busy tone Clone ▼ Enter 6. On-hook. To answer a callback ring set for a busy extension PT/SLT While hearing a callback ring R.BTone ^(('^ Off-hook. Talk. User Manual 31 1.2 Making Calls To answer a callback ring set for a busy outside (CO) line PT/SLT While hearing a callbacl< ring D.£e Gil3 ^ Off-hook. Dial outside phone Talk, number. If you do not answer the callback ring within 10 seconds (4 rings), this feature will be cancelled. To cancel the callback ring (Automatic Callback Busy Cancel) PT/SLT Off-hook. 4^ Sending a Call Waiting Tone to a Busy Extension (Busy Station Signalling [BSS]) if the extension that you want to call is busy, you can send a call waiting tone, to inform the extension user that your call is waiting. When the extension user hears this tone, he or she can choose to put the current party on hold, and talk to you. PT/SLT While hearing a busy tone after dialling an extension number Enter 2. m,^ • If you hear a reorder tone after dialling an extension number, this feature is not ff available for the other party's phone. This feature is only available if the called extension ■ ■ has set Call Waiting. To set Call Waiting, refer to "1 .7.3 Receiving Call Waiting". To answer a waiting call, refer to "1 .4.4 Answering Call Waiting". 32 User Manual 1.2 Making Calls 4^ Leaving a Message Waiting Indication/Calling Back a Caller Who Left an Indication (Message Waiting) ♦ Leaving a Message Waiting Indication When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back. ♦ Caiiing Back a Caiier Wlio Left an Indication When you receive a message waiting indication, the MESSAGE/Message for another extension button light or Message/Ringer Lamp will light. You can call back the caller simply by pressing the lit MESSAGE/Message for another extension button. Message/Ringer Lamp Message button light ^ Leaving a Message Waiting Indication To ieave a message waiting indication When the called extension is busy or does not answer MESSAGE f) ^ Clone ▼ Press MESSAGE. On-hook. To ieave/cancei a message waiting indication PT/SLT Off-hook. f { 1 I Leave ^ mm ► «^ ' ► I 2 I Cancel desired extension no. ► m ^ Clone ▼ Enter 70. Enter 1 to leave or 2 to cancel. Dial desired Enter #. extension number. On-hook. An SLT user can enter "0" instead of "#". User Manual 33 1.2 Making Calls To cancel a message waiting indication using thie MESSAGE button desired extension no. Off-hook. Dial desired extension number. MESSAGE MESSAGE Press IMESSAGE 2 times. Clone ▼ On-hook. ^ Calling Back a Caller Who Left an Indication To check a received message and call back Display PT While on-hook ( Q (Message for , another extension) / Press IVIESSAGE or IVIessage for anotlier extension until the desired extension is displayed. Off-hook. D.Tone [ © QZ) (Message tor anottier extension) J Press IVIESSAGE or Message for another extension. Talk. The message is cleared after the conversation, j To cancel all message waiting indications left at your extension PT/SLT Off-hook. J; mm ► D.Tone Enter 70. Enter 0. C.Tone Enter #. An SLT user can enter "0" instead of "#". On-hook. 34 User Manual 1.2 Making Calls To cancel all message waiting Indications left at another extension mm ► CT] ► [ extension no. ] ^ [uj ^ D.Tone C.Tone ▼ Off-hook. Enter 70. Enter 3. Dial extension number. Enter*. On-hook. To lock/unlock message waiting Indications PT/SLT ► mm ► lock code ] ► ( lock code"] Lock ^ [ lock code) Unlock Off-hook. Enter 70. Enter lock code (4000-9999) 2 times to lock or one time to unlock. , ► m I C.Tone ▼ Enter*. On-hook. An SLT user can enter "0" instead of "#". User Manual 35 1.2 Making Calls You can lock message waiting indications so tinat otiner extensions cannot confirm, call back, or clear message waiting indications left at your extension (Message Waiting for Another Extension Lock). The operator or manager can cancel this feature for one or all extensions (Extension Lock — CANCEL ALL). Even while this lock is on, you can confirm, call back, or clear message waiting indications left at your own extension. On your proprietary telephone (PT), you can establish one or more Message for another extension buttons. These buttons can display message waiting indications left at other telephones. To cancel all message waiting indications left at another extension, it is necessary to first assign the corresponding Message for another extension buttons on your phone. The MESSAGE/Message for another extension button light or Message/Ringer Lamp shows the current status as follows: Off: No messages Red on: New messages. The display shows messages in the order received, starting with the selected message. <Example> The MESSAGE button is used to perform operations and display notifications from both the Message Waiting and Built-in Voice Message (BV) features. If a message has also been left in a voice message area, "voice Message" will be shown on a display PT when the MESSAGE button is pressed. Refer to "1 .5.5 Using Voice Messaging (Built-in Voice Message [BV])". Each extension can have a maximum of 8 messages waiting when using the Message Waiting feature, or a maximum of 1 25 voice messages waiting when using the BV feature. If you go off-hook with a single line telephone (SLT) that has messages waiting, a special dial tone (dial tone 3) will be heard. You can call a caller back or listen to the message by entering the Message Waiting Answer feature number. Customising Your Phone 3.1 .3 Customising the Buttons Create or edit a Message button or Message for another extension button. 4^ Joining an Existing Call (Executive Busy Override) You can join an ongoing conversation, establishing a 3-party conference call, if your extension is permitted through system programming. To join an outside (CO) line call ■ PT 1 0=) (CO) Clone (Optional) Off-hook. Press red CO. A 3-party conference call^^ is now established. Talk. 36 User Manual 1.2 Making Calls To join an intercom caii PT/SLT ^^^^^^H While hearing a busy tone CD I Clone (Optional) Enter 3. Talk. A 3-party conference call is now established. To disconnect one party and tail< withi anothier whien one of thie parties is an outside party V ® I Press CO or Talk. INTERCOM. To ieave thie conference call H PT/SLT ^^^^^^^^^^^^^^H The other 2 parties can continue their conversation. ' On-hook. You can also prevent others from joining your conversations. Refer to "1 .7 Setting tine Teleplnone According to Your Needs". User Manual 37 1.2 Making Calls 4^ Calling an Extension That Is Refusing Calls (DND Override) You can call users who have set the Do Not Disturb (DND) feature, if your extension is permitted through system programming. PT/SLT While hearing the DND tone Enter 2. Talk. If you hear the DND tone, enter "2", and then hear a busy tone, the called extension is busy. You can use the Automatic Callback Busy feature. 38 User Manual 1.2 Making Calls 1.2.5 Switching the Calling l\/lethod (Alternate Calling — Ring/ Voice) Extension users can choose whether to be alerted to incoming calls by ringing or by the caller's voice. The calling extension can override this choice and use the alternate method. Ringing (Default): You can call the other party with a ring tone. You will hear a ringback tone. Voice-calling: You can talk to the other party immediately after hearing a confirmation tone. You will not hear a ringback tone. You will not be able to hear the other party's voice until he or she answers the call. To switch the calling method PT/SLT After dialling an extension number C.Tone or R.B.Tone Enter *. Talk. rV If the called party uses a single line telephone (SLT), Voice-calling is not available. Rotary SLT users cannot use this feature. Customising Your Phone 3.1 .2 Changing Personal Settings Using Programming Mode — Alternate Receiving — Ring/Voice Select the alerting method, either ring or the other party's voice. User Manual 39 1.2 Making Calls 1.2.6 Using Your Calling Privileges at Another Extension (Walking COS) You can use your calling privileges (class of service [COS]) at another extension, to override calling restrictions that have been set at that extension. To use this feature, a preprogrammed extension password is required. Ask your manager for the extension password. PT/SLT At another extension extension password your extension no. Off-hook. Enter 7*. Enter extension password. Dial your extension number. Enter #. Clone & D.Tone An SLT user can enter "0" instead of "#". outside phone no. Dial outside phone number. Press the CO button or seize an outside (CO) line before dialling the outside phone number. Rotary single line telephone (SLT) users cannot use this feature. 40 User Manual 1.2 Making Calls 1.2.7 Accessing Another Party Directly from Outside (Direct Inward System Access [DISA]) When an outside caller dials a specified telephone number of the PBX, a prerecorded Direct Inward System Access (DISA) outgoing message (OGM) can greet the caller and give information about how to access an extension. The operator does not need to be involved. If there is no recorded message, the caller will hear a short beep instead of the DISA OGM. The caller may also be able to access system features or call an outside party by using the caller's password (DISA security code), depending on the security mode. Ask your manager about the mode assigned to your PBX. Supported destinations To call an extension From an Outside Telephone tin No Security Mode/Trunk Security Mode DISA phone no. desired extension no. Off-hool<. Dial DISA phone number. R.B.Tone & DISA OGM (or one short beep) Dial desired extension number. R.B.Tone You can dial the preprogrammed AA number instead. • /n All Security Mode DISA phone no. Off-hook. Dial DISA phone number. if One short beep desired extension no. R.B.Tone & DISA OGM (or one short beep) Enter if [ DISA security code] Enter DISA security code (4-10 digits). R.B.Tone Dial desired extension number. You can dial the preprogram med AA number instead. User Manual 41 1.2 Making Calls To call an outside party From an Outside Telephone >ln No Security Mode ► DISA phone no. Off-hook. R.B.Tone & DISA OGM (or one short beep) outside phone no. Dial DISA phone number. Dial outside phone number. Seize an outside (CO) line before dialling the outside phone number. >ln Trunk Security Mode/Aii Security Mode DISA phone no. Off-hook. Dial DISA phone number. R.B.Tone & DISA OGM (or one short beep) Enter *. [ DISA security code] Enter DISA security code (4-10 digits). One short beep outside phone no. Dial outside phone number. Seize an outside (CO) line before dialling the outside phone number. 42 User Manual 1.2 Making Calls • WARNING There is a risk that fraudulent telephone calls will be made using the Outside-to- Outside (CO-to-CO) Line Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: a) Enabling DISA security (Trunk Security or All Security). b) Keeping DISA security codes secret. c) Selecting complex, random codes that cannot be easily guessed. d) Changing codes regularly. CO-to-CO Line Call Duration The length of outside-to-outside (CO-to-CO) line calls may be limited through system programming. Both the outside caller and the outside destination will hear a warning tone 15 seconds before a specified time limit. When the timer expires, the call is disconnected. If the DISA Automated Attendant (AA) service is used, you can access the desired party simply by pressing a preprogrammed single-digit number (DISA AA number) after or while hearing a DISA OGM or a short beep. AA menus can be up to 3 levels deep. If you enter an invalid security code 3 times consecutively, the call will be disconnected automatically. If you enter a DISA security code a second and third time, dialling ^ is not necessary. Customising Your System 3.3.2 System Programming— DISA Security Code [512] User Manual 43 1.3 Receiving Calls 1.3 Receiving Calls 1.3.1 Answering Calls When your telephone rings, either the CO/INTERCOM button or the Message/Ringer Lamp flashes. Off-hook. Talk. Select one of the following methods: ■ Lift the handset to receive the call on the preferred line. (Default: Ringing line is selected.) ■ Press the SP-PHONE button. ■ Press the flashing CO or INTERCOM button directly. | Hands-free Operation You can receive a call and have a conversation in hands-free mode using the SP-PHONE button. Refer to "1 .4.8 Talking to Another Party without Lifting the Handset (Hands-free Operation)". Customising Your Phone 3.1 .2 Changing Personal Settings Using Programming Mode — Line Preference — Incoming Select the seized line when going off hook. Alternate Receiving — Ring/Voice Select the Calling method, either ring or the other party's voice. 44 User Manual 1.3 Receiving Calls 1 .3.2 Answering Hands-free (Hands-free Answerback) You can set your proprietary telephone (PT) to answer incoming intercom calls without going off-hook. When an intercom call arrives, you will hear the calle talking without the phone ringing. No SLT To set/cancel While on-hook AUToms 0 MUTE Press AUTO ANS/MUTE. V The AUTO ANS/MUTE button light shows the current status as follows: Off: Not set Red on: Set This feature is not available for incoming outside (CO) line calls and doorphone calls. User Manual 45 1.3 Receiving Calls 1 .3.3 Answering a Call Ringing at Another Telephone (Call Pickup) - Answering a Call from Another Telephone (Call Pickup) - Preventing Other People from Picking Up Your Calls (Call Pickup Deny) 4# Answering a Call from Another Telephone (Call Pickup) Without leaving your desk, you can answer an incoming call that is ringing at another extension or your extension group, or that was received by a preprogrammed Telephone Answering Machine (TAM) extension from your phone. The following types of call pickup are available: Group Call Pickup: Picks up a call within your group. Directed Call Pickup: Picks up a specific extension's call. Call Retrieving from a TAM: Retrieves a call on a TAM. ■ PT/SLT f 4 ][ 0 1 firoMp ^ ( 4 ) ► (extension no.] Directed j 1 ^ ' C.Tone (Optional) Off-hook. Enter 40 or 4 and then dial extension number. Talk. PT/SLT While the TAM is answering a call ^ ► [ TAM extension no. ) ^ [TJ ► (J^^,^ Off-hook. Dial TAM extension Enter 4. Talk, number. n If you hear a reorder tone when trying to retrieve a call from a TAM, the dialled extension is not the TAM extension, or the TAM cannot answer the call because it is performing another operation. 46 User Manual 1.3 Receiving Calls 4^ Preventing Other People from Picking Up Your Calls (Call Pickup Deny) You can prevent other extension users from picking up your calls. H PT/SLT ^^^^^^^^^^^^^^1 f [ 1 ) Prevent^ - ^ \^ I 0 ) Allow J Off-hook. Enter 72. Enter 1 to prevent or 0 to allow. ► ( n ) \^ Clone ▼ Enter #. On-hook. An SLT user can enter "0" Instead of "#". ^ User Manual 47 1.4 During a Conversation 1 .4 During a Conversation 1.4.1 Transferring a Call (Call Transfer) - Transferring to an Extension witlnin tine PBX Transferring to an Outside Destination 4^ Transferring to an Extension within the PBX You can transfer incoming calls to another extension. Depending on the setting of your PBX, proprietary telephone (FT) users may also be able to transfer incoming outside (CO) line calls to another extension simply by pressing the corresponding Direct Station Selection (DSS) button (One-touch Transfer). To transfer PT/SLT During a conversation TRANSFER \ ( o T \ no- J Press TRANSFER or Recall/hookswitch. Talk. C. Tone & D. Tone r (DSSj (SO ^ ( extension no. ] Press DSS or dial extension number. On-hook. R.B.Tone f If you wish, you can inform the destination ^^^^ transferred. I extension about the call you are transferring. To transfer with a one-touch operation (One-touch Transfer) During a conversation (O (DSS) R.B.Tone Press DSS. Talk. . ^ On-hook. f If you wish, you can inform the destination extension about the call you are transferring. The call is transferred!^ 48 User Manual 1.4 During a Conversation You can go on-hook before the destination extension answers tine call. If the destination extension does not answer the call within a specified time period, you will hear an alarm tone, and the call will return to you. If you do not answer the call within 30 minutes after it returns to you, the call will be disconnected. When the dialled extension is busy, you may access the extension by entering "2" (Busy Station Signalling [BSS]) or "3" (Executive Busy override) and then going on-hook. You may have to enter the Call Hold feature number after pressing the Recall/hookswitch on your single line telephone (SLT), depending on the SLT Hold Mode of your PBX. Ask your manager or dealer about the mode assigned to your PBX. ^ Transferring to an Outside Destination You can transfer incoming calls to outside destination when your extension is permitted through system programming. No SLT During a conversation o S ' Z ' ► [ outside 1 (Pt ^ ^ Clone & D.Tone ( outside (CO) ] , [line access no. J / Press TRANSFER. Press CO or dial outside Dial outside ptione Talk. On-hook. (CO) line access number, number. The call is transferred. CO-to-CO Line Call Duration The length of outside-to-outside (CO-to-CO) line calls may be limited through system programming. Both the outside caller and the outside destination will hear a warning tone 15 seconds before a specified time limit. When the timer expires, the call is disconnected. To return to the held call before the destination answers, press the TRANSFER button or corresponding CO/INTERCOM button. After transferring the call to an outside party you can join the call by pressing the CO button that you used to transfer the call. A 3-party conference call is established (Conference). To change the transfer destination before going on-hook, press the CO button whose indicator is flashing slowly to retrieve the call, then repeat the Call Transfer procedure. Customising Your Phone 3.1 .3 Customising the Buttons Create or edit a Direct Station Selection (DSS) button. User Manual 49 1.4 During a Conversation 1.4.2 Holding a Call Holding Holding in a System Parking Zone (Call Park) If a call is not retrieved within a specified time period, you will hear a ring tone. If you are having a conversation with another party at that time, you will hear an alarm tone. If an outside (CO) line call is not retrieved within 30 minutes of being put on hold, it will be automatically disconnected. 4^ Holding There are 2 types of Call Hold mode. The difference between them is whether other people can retrieve the held call (General Call Hold) or not (Exclusive Call Hold). To hold (General Call Hold) ■ PT/SLT During a conversation HOLD 1 ^ \ Y I V / C.Tone On-hook. Press HOLD or Recall/hookswitch. To hold (Exclusive Call Hold) During a conversation HOLD T) HOLD T) CD ^ CD ^ C.Tone D.Tone Press HOLD. Press HOLD again. On-hook. 50 User Manual 1.4 During a Conversation To retrieve a call (Call Hold Retrieve) PT/SLT • At the holding extension (Caii Hoid Retrieve) I (CO) \ mERCOM 0 T Press flashing CO or INTERCOM. Or press Recall/hookswitch. Talk. (If the handset has been replaced just go off-hook. (SLT only) » To retrieve an outside (CO) iine caii put on hoid (Generai Caii Hoid) by another extension Off-hook. / (O \ (CO) ^ CJDCX) ► [ held line no. ] j Press CO, or enter 53 and then dial held line number.- C.Tone Talk. • To retrieve an intercom caii put on hoid (Generai Caii Hoid) by another extension Off-hook. Enter 5. holding , extension no. . if C.Tone Dial holding extension number. Talk. The CO or INTERCOM button light shows the current status as follows: — General Call Hold mode Flashing green slowly: You have a call on hold. Flashing red slowly: Another extension has a call on hold. — Exclusive Call Hold mode Flashing green at moderate speed: You have a call on hold. Red on: Another extension has a call on hold. Hold Mode Change (proprietary telephone [PI] only) Pressing the HOLD button again while a call is on hold switches the status from General Call Hold mode to Exclusive Call Hold mode, or vice versa. You cannot hold doorphone calls. User Manual 51 1.4 During a Conversation ■ ■ • A single line telephone (SLT) user can hold either one intercom call or one outside (CO) mm line call at a time, while a PT user can hold one intercom call and multiple outside (CO) mm line calls. To hold multiple intercom calls, use the Call Park feature. You may have to enter the Call Hold feature number after pressing the Recall/hookswitch on your SLT, depending on the SLT Hold Mode of your PBX. Ask your manager or dealer about the mode assigned to your PBX. 4^ Holding in a System Parking Zone (Call Park) You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call. Up to 10 calls can be parked in the PBX. To park a call PT/SLT During a conversation V Y C. Tone & D. Tone CTDCT] Enter 22*. [parking zone no. Dial parking zone number (0-9). C.Tone On-hook. Press HOLD or Recall/hookswitch. * For United Kingdom and New Zealand: 36 To retrieve (Call Park Retrieve) PT/SLT Off-hook. stored parking zone no. eP C.Tone Enter 52* Dial stored parking zone number (0-9). («l Talk. ' For United Kingdom and New Zealand: 56 If you hear a busy tone when parking a call, the parking zone is unavailable. Dial another parking zone number directly. If you hear a reorder tone when retrieving a parked call, there is no held call in that location. Confirm the stored parking zone number. After you park a call, you can perform other operations. 52 User Manual 1.4 During a Conversation 1 .4.3 Talking to 2 Parties Alternately (Call Splitting) When talking to one party with another party on hold, you can switch between the 2 parties. During a conversation CD Press HOLD. J! Clone ( (CO) INTERCOM 0 Press CO or INTERCOM. Talk to the other party. Disregard this step if both parties are extensions. ^ (CO) ►► © INTERCOM V 0 y Press CO or INTERCOM. Disregard this step if both parties are extensions. Tall< to the original party. The other party will be on hold. Press HOLD. Clone During a conversation Y Press Recall/ hookswitch. Clone & D.Tone Talk to the other party. Y rm \ C.Tone & ' D.Tone Press Recall/ Talk to the original party, hookswitch. The other party , will be on hold. ^ 9^ • This feature is not available for calls from doorphones or paging announcements. User Manual 53 1.4 During a Conversation 1.4.4 Answering Call Waiting - Answering Call Waiting in the PBX - Answering Call Waiting from the Telephone Company 4^ Answering Call Waiting in the PBX During a conversation, a call waiting tone is heard through the speaker or handset when either an outside (CO) line call is received, or another extension is letting you know that a call is waiting. You must activate this feature to be able to use it (Default: Disable). To set Call Waiting, refer to "1 .7.3 Receiving Call Waiting". You can answer the second call by 1) disconnecting the current call; 2) placing the current call on hold. 1 . To disconnect the current call and then talk to the new party While hearing a call waiting tone ICO) INTERCOM 0 J Press CO or INTERCOM. Talk to the new party. ■ SLT ^^^^^^^^^^^^^B While hearing a call waiting tone 0^ . On-hook. Off-hook. Talk to the new party. 54 User Manual 1.4 During a Conversation 2. To hold the current call and then talk to the new party While hearing a caii waiting tone I Press HOLD. nz> (COj INTERCOM 0 ; Press CO or INTERCOM. Disregard this step if botli parties are extensions, m Talk to the new party. SLT ^^^H While hearing a call waiting tone r i ► ► Press Recall/ hookswitch. On-hool<. Off-hool<. Tall< to the new party. A single line telephone (SLT) user cannot transfer a new call while holding the current call. To transfer the new call, first park the original call using the Call Park feature, then go on- hook and off-hook. You may have to enter the Call Hold feature number after pressing the Recall/hookswitch on your SLT, depending on the SLT Hold Mode of your PBX. Ask your manager or dealer about the mode assigned to your PBX. User Manual 55 1.4 During a Conversation Customising Your Phone 3.1 .2 Changing Personal Settings Using Programming Mode — Call Waiting Tone Type Selection Default i'* 15 s <^°"'^' finn « finn. Special Tones (Tone 2) 5s pqi : \ r 1. □.m 1 i n.rn. n.n..n \ n..n.n. 4^ Answering Call Waiting from the Telephone Company Your teleplnone company may also offer an optional call waiting service, which can inform you that you have another call on the same outside (CO) line. For more details, consult your telephone company. ■ SLT ^^^^^^^^^^H While hearing a call waiting tone FLASH/RECALL O Press FLASH/RECALL. While hearing a call waiting tone Press Recall/ Enter 6. hookswitch. 56 User Manual 1.4 During a Conversation 1.4.5 Talking to Multiple Parties (Conference) Adding a Third Party During a Conversation (3-party Conference) Leaving a Conference Call (Unattended Conference) Originating a 3-party to 5-party Conference Call (5-party Conference) Adding a Third Party During a Conversation (3-party Conference) You can add a third party to your conversation. To establish a 3-party conference call PT/SLT During a conversation / CONF I 0 Y rm on Press CONF or Recall/hookswitch. if C.Tone (Optional) desired plioneno. Dial desired phone number. Talk to the third party. For an outside phone number, press the CO button or seize an outside (CO) line before dialling the phone number. ^ Talk. A 3-party conference call is now established. / CONF \ no on Press CONF or Recall/hookswitch and then enter 3. To disconnect one party and then talk to the other 1^ PT During a conversation ( ^ \ (CO) ► IMTERCOM ^ ® / Press CO or INTERCOM. Talk. User Manual 57 1.4 During a Conversation To put the third party on hold and talk to the original party Y Clone (Optional) Press Recall/hookswitch. Talk. To leave a 3-party conference call PT/SLT When you are talking with 2 extensions or one extension and one outside party On-hook. , The other 2 parties can continue ' their conversation. To return to the held call before the third party joins, press the corresponding CO or INTERCOM button or press the Recall/hookswitch. By pressing the CO button corresponding to an outside (CO) line that is not being used by the conference, a proprietary telephone (PT) user can exit from the conference, leaving the other 2 parties connected unless they are both on outside (CO) lines. If the other parties are both on outside (CO) lines, they will be disconnected. n You may have to enter the Call Hold feature number after pressing the Recall/hookswitch on your single line telephone (SLT), depending on the SLT Hold Mode of your PBX. Ask your manager or dealer about the mode assigned to your PBX. 58 User Manual 1.4 During a Conversation 4^ Leaving a Conference Call (Unattended Conference) The PT user who originated a conference with 2 outside parties can leave the conference and allow the other parties to continue the conversation. Certain extensions may be restricted from executing this feature through system programming. To leave a conference call and establish an unattended conference call When you are talking with 2 outside parties No SLT ® Press CONF. To return while others are talking PT Q=) (CO) Press the CO flashing green at moderate speed. CO-to-CO Line Call Duration The length of outside-to-outside (CO-to-CO) line calls may be limited through system programming. Both outside parties will hear a warning tone 1 5 seconds before a specified time limit. When the timer expires, the call is disconnected. The originating extension will hear a ring tone or an alarm tone before the time limit. If the originating extension does not return to the conference within a specified time period, the unattended conference call will be disconnected. User Manual 59 1.4 During a Conversation ^ Originating a 3-party to 5-party Conference Call (5-party Conference) A PT user can establish a 3-party to 5-party conference call with up to 5 extensions or with a combination of extensions and up to 2 outside parties. Q O No SLT To establish a 5-party conference call Off-hook. ►► 0 Press CONF. To continue desired plione no. Enter 22*. Dial desired phone number. Talk. 1 CONF 0 For an outside phone number, press the CO button or seize an outside (CO) line before dialling the phone number. ► CD Press CONF. The current call is placed on hold in the parking zone automatically. if C.Tone (Optional) A 5-party conference call is now established. Talk. 60 User Manual 1.4 During a Conversation To change to a 5-party conference call during a 3-party conference call with one or 2 outside parties During a 3-party conference call with one or 2 outside parties To continue ^ c — ) ► 1 2 II 2 inn desired phone no. Press HOLD. Enter 22*. The current call is placed Dial desired phone number. Talk. ► 0 Press CONF. on hold in the parking zone For an outside phone number, press the CO automatically. button or seize an outside (CO) line before ' dialling the phone number. The current call is placed on hold in the parking zone automatically. ►► 0 Press CONF. C.Tone (Optional) ( A 5-party conference call is now established. Talk. To disconnect a 5-party conference call At the original extension On-hook. Only one 5-party conference call can be in progress at a time. You cannot change to a 5-party conference call during a 3-party conference call among 3 extensions. If a parked call is not retrieved within 5 minutes while you are trying to establish a 5-party conference call, you will hear a ring tone. If you are having a conversation with another party at that time, you will hear an alarm tone. If you hear a busy tone after dialling the desired phone number or if you dial a wrong phone number, press the FLASH/RECALL button to retry. If you want to talk to the other 2 parties on hold again before the fourth party answers, first go on-hook, then follow the Call Park Retrieve procedure and press the CONF button to retrieve each of the held calls. 3.1 .3 Customising the Buttons Create or edit a Conference button. User Manual 61 1.4 During a Conversation 1.4.6 Muting a Microphone (Microphone Mute) You can disable the microphone to consult privately with others in the room while listening to the other party on the phone through the speaker. To set/cancel PT 0 MUTE Press MUTE. The AUTO ANS/MUTE button light shows the current status as follows: Off: Normal Flashing red slowly: Mute This feature is only available during a hands-free conversation. No SLT 62 User Manual 1 .4.7 Using the Headset (Headset Operation) Connecting an optional Ineadset allows for hands-free conversations. This feature is also known as Handset/Headset Selection. To talk using the headset PT SP-PHONE Press SP-PHONE. 1.4 During a Conversation 1.4.8 Talking to Another Party without Lifting the Handset (Hands-free Operation) You can have a conversation in hands-free mode using the SP-PHONE button. No SLT To switch from the handset to hands-free mode ■ PT ■ During a conversation using the handset SP-PHONE ^ ) Press SP-PHONE. On-hook. Do not go on-hook without pressing the SP-PHONE button first, or the call will be disconnected. To switch from hands-free mode to the handset During a conversation in hands-free mode Off-hook. Helpful hints for hands-free operation: If it is difficult to hear the other party's voice: Increase the volume using the Navigator Key or Volume Key. If the other party has difficulty hearing you: Decrease the volume. If the other party reports that your voice echoes: Use the telephone in a room that has curtains, carpeting or both. If parts of the conversation cannot be heard: If you and the other party speak at the same time, parts of your conversation may be lost. To avoid this, try to speak alternately. 64 User Manual 1.4 During a Conversation 1.4.9 Changing the Dialling Mode (Pulse to Tone Conversion) If you are using a pulse-type outside (CO) line, you can temporarily change the dialling mode from pulse to tone to access computer telephone services that require tone dialling such as Voice Mail. H PT/SLT [ phone no. ] ► mrni ► [ desired no. ] Dial phone number (Pulse mode). Enter *#. Dial desired number (Tone mode). You cannot change from tone to pulse dialling mode. User Manual 65 1 .5 Before Leaving Your Desk 1.5 Before Leaving Your Desk 1.5.1 Forwarding Your Calls (Call Forwarding [FWD]) FWD destination Extension Extension You can have your incoming calls forwarded to a specified destination. The following methods are available: All Calls: All calls are forwarded to a specified extension regardless of the status of your extension. Busy/No Answer (BSY/NA): All calls are forwarded when you do not answer within a specified time period or when your extension is busy. To Outside (CO) Line: All calls are forwarded to an outside party if your extension is permitted through system programming. The call duration is limited. Follow Me (From): If you fail to set the above-mentioned "All Calls" to forward before you leave your desk, you can set your calls to be forwarded from the destination extension. You can set the voice mail extension number as the Call Forwarding (FWD) destination to receive calls into your mailbox. You can set the Built-in Voice Message (BV) feature number as the FWD destination to receive calls into one of the voice message areas. The destination of an extension's forwarded calls can call or transfer calls to the original extension. Incominq^ call FWD— All Calls ^< ^ ' ' Call or ' ' transfer a call Original FWD destination 66 User Manual 1.5 Before Leaving Your Desk To set/cancel PT/SLT Off-hook. Press FWD/DND or enter 71 . destination extension no. outside (CO) line access no. outside ► plioneno. I' (Max. 32 digits) > Dial destination extension number. Or dial outside (CO) line access number and then outside phone number. ^ CO Cancel N m All Calls ' I 2 I Busy/No Answer 1 3 1 To Outside (CO) Line Enter required number. For "Cancel", go on-hook, directly after entering "0#". Enter #. C.Tone On-hook. To set/cancel from another extension H PT/SLT 1 ► , FWD/DND , ^ 0 A <© ► f 7 1 1 ) i f m Follow Me ^1 8 1 Follow Me Cancel J Off-hook. Press FWD/DND or enter 71 . Enter 5 or 8. ►► your extension no. ► 1 n 1 C.Tone Dial your Enter #. extension number. On-hook. An SLT user can enter instead of "#". User IVIanual 67 1 .5 Before Leaving Your Desk The FWD/DND button light shows the current status as follows: Off: Neither feature is set. Red on: Do Not Disturb (DND) mode Flashing red slowly: FWD mode If a proprietary telephone (PT) user sets the FWD — Busy/No Answer feature, the FWD/ DND button light will keep flashing while on-hook. To stop the button from flashing, go off- hook and enter "71 6#". A call can only be automatically forwarded one time. In the example below, extension A's calls are being forwarded to extension B. If extension B tries to set FWD to extension C, the extension B user hears a reorder tone and the setting is denied. If extension B has already set FWD to extension C, and extension A tries to set FWD to extension B, the setting is also denied. <^---^ — You can confirm the current FWD destination by pressing the FWD/DND button while on- hook. Customising Your Phone 3.1 .3 Customising the Buttons Create or edit an FWD/DND (Call Forwarding/Do Not Disturb). 68 User Manual 1.5 Before Leaving Your Desk 1 .5.2 Showing a Message on the Caller's Telephone Display (Absent Message) If you are unable to answer calls, you can select a brief message that will be shown on the displays of Panasonic display proprietary telephone (PT) users when they call you. The message you select can explain the reason for your absence, and is also shown on the display of your PT every time you go off-hook. Message no. Message 1 will Return Soon 2 Gone Home 3 At Ext %%% (Extension number) 4 Back at %% : %% (Hour:Minute) AM (or PM) 5 Out Until %%/%% (Month/Day) 6 In a Meeting To set ■ PT/SLT CD ^ f 7 11 5 1 ► m Extension no. ►► m Hour (01-12) : Minute (00-59) + AM(0)/PM(1)~ Off-hook. Enter 75. m Month (01-12) /Day (01-31) ) Enter required number. ►► f n ) Clone ▼ Enter #. On-hook. j An SLT user can enter "0 ' instead of "#". To cancel B PT/SLT 1 ( 7 I 5 1 ► (01 ► [ n 1 ^ Clone Off-hook. Enter 75. Enter 0. Enter #. On-hook. j An SLT user can enter "0" ' instead of "#". User Manual 69 1 .5 Before Leaving Your Desk To confirm Display PT Off-hook. Enter the desired value in tine "%" positions. You must enter tine number of digits represented by tine number of "%" symbols. 70 User Manual 1.5 Before Leaving Your Desk 1 .5.3 Preventing Other People from Using Your Telephone (Extension Lock) You can lock your extension so that outside (CO) line calls cannot be made. This can be useful to prevent other people from making inappropriate calls using your extension. This feature is also known as Electronic Station Lockout. To lock/unlock PT/SLT <\ [ lock code 1 ► f lock code 1 Lock ^ ^►mm^i^ J \^ { ( lock code ) ^""''^V Clone ▼ Off-hook. Enter 77. Enter lock code (4 digits) 2 times Enter #. On-tiook. to lock or one time to unlock. ^ An SLT user can enter "0" instead of "#". 9 • If your extension is locked, it cannot be used to perform the following operations: ~^ — Making outside (CO) line calls — Accessing logged information However, you may be able to make outside (CO) line calls depending on system programming. If you forget the code or cannot unlock your phone, ask your operator or manager. He or she can unlock your extension (Remote Extension Lock). The lock code must be 4 digits and must not include the "#" or "x" characters. The operator or manager can cancel this feature for all extensions (Extension Lock — CANCEL ALL). This feature also functions as Incoming Call Log Display Lock. User Manual 71 1 .5 Before Leaving Your Desk 1.5.4 Leaving a Group (Log-in/Log-out) You can change your status in an extension group. WInen you log out, incoming calls to the group will not ring at your extension. When you log back in, calls will again ring at your extension. (Default: Log-in) Extension Group To set Log-in/Log-out ■ PT/SLT 1 ^ ( 0 1 Log-in A ► f n ) ;^ 1 ) Log-out^ Clone Off-hook. Enter 736. Enter 0 to log-in or 1 to log-out. Enter #. On-hook. 0An SLT user can enter "0" instead of "#". PT .^^^^ (Log-in/Log-out) Off-hook. Press Log-in/ Log-out. The Log-in/Log-out button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode The last member of a group cannot log out. C.Tone On-hook. Customising Your Phone 3.1 .3 Customising the Buttons Create or edit a Log-in/Log-out button. 72 User Manual 1.5 Before Leaving Your Desk 1.5.5 Using Voice l\/lessaging (Built-in Voice l\/lessage [BV]) Recording, Playing, or Erasing Personal BV Outgoing Messages Forwarding Your Calls to Built-in Voice Message Leaving, Playing, or Erasing Voice Messages Call Outside party Direct to extension Direct to Common Message Area Direct to DISA r Operator/Manager Common BV OGIVI Common Voice IVIessage Personal BV OGM Personal Voice Message Call Extension V . Intercept timer expires ^♦^ • Wrong number is dialled DISA OGM y ♦* Using the DISA ♦* AA service FWD to Personal Message Area Others Leaving one's desl< FWD to Personal Message Area Personal BV OGM Personal Voice Message Extension Using the Direct Message feature If an optional voice message card is installed in the PBX, a caller can leave a voice message in one of the voice message areas. There are 2 types of voice message area: personal message area and common message area. A personal message area is where callers can leave messages directly for you. When an incoming call (a call direct to your extension, or a call using the Direct Inward System Access [DISA] Automated Attendant [AA] service) is forwarded to your personal message area, the caller will hear a personal Built-in Voice Message (BV) outgoing message (OGM) and can leave a voice message. You can access your personal message area to play back or erase caller messages. A common message area is where callers can leave messages for the company. When an outside (CO) line call is automatically directed to the common message area, or when a DISA call is redirected to the common message area via Intercept Routing, the caller will hear a common BV OGM and can leave a voice message. Only the operator or manager can access the common message area to play back or erase caller messages. If there are new voice messages in your personal message area or the common message area (if accessible), you will hear dial tone 4 when going off-hook. Additionally, if your telephone has a MESSAGE User Manual 73 1 .5 Before Leaving Your Desk button or Message/Ringer Lamp, the corresponding button or lamp turns on when a message has been left. You can also perform the following operations: You can record, play, or erase a personal BV OGM for your personal message area. The operator or manager can record, play, or erase a common BV OGM for the common message area. Refer to "2.1 .6 Recording, Playing, or Erasing Common BV Outgoing Messages". You can set incoming calls to be forwarded to your personal message area, when you cannot answer them. You can leave a voice message in the personal message area of another extension, even if the extension has not been set to forward incoming calls to its personal message area, or even if no personal/common BV OGM has been recorded (Direct Message). When a caller leaves a voice message using the Direct Message feature, the voice message is automatically linked to the caller information recorded in the corresponding call log. You can access the personal/common message area from an outside telephone by using a preprogrammed voice message access code. The code to enter differs depending on whether you are calling directly to an extension (that is forwarded to the extension's message area) or to the common message area, or you are calling with DISA. Call Log When viewing caller information, you can see whether the caller left a voice message. For more details, refer to "1 .9.1 Galling with the Incoming Call Log". If you set the Voice Mail Integration feature, the BV feature will not function. When another extension user is recording or erasing a personal/common BV OGM, you cannot perform any operations using the BV feature. When another extension user or an outside caller is performing operations other than those mentioned above, you may not be able to use the BV feature. In this case, wait a few minutes and try again. 4# Recording, Playing, or Erasing Personal BV Outgoing Messages Notes To record Off-hook. Enter 723. Enter 1. Enter #. Record a message. On-hook. An SLT user can enter "0" instead of "#". A PT user can play back the message by pressing the AUTO DIAL/STORE button instead of going on-hook. 74 User Manual 1.5 Before Leaving Your Desk To play back PT/SLT C.Tone C.Tone ▼ Off-hook. Enter 723. Enter 2. Enter #. Confirm the message. An SLT user can enter "0" instead of "#". On-hool<. To erase PT/SLT Off-hook. 1 7 II 2 m Enter 723. Enter 0. C.Tone Enter #. An SLT user can enter "0" instead of "#". On-hook. V The AUTO DIAL/STORE button light shows the current status as follows: Off: You are recording a message, or a message has finished playing. Red on: A message is playing. You can stop playback by pressing the AUTO DIAL/STORE button. User Manual 75 1 .5 Before Leaving Your Desk 4# Forwarding Your Calls to Built-in Voice Message To set/cancel PT/SLT 0 Off-hook. Press FWD/DND or enter 71 . nn Cancel m All Calls I 2 I Busy/No Answer J Enter required number. i For "Cancel", go on-hook \ directly after entering "0#". C.Tone Enter #. On-hook. An SLT user can enter "0" instead of "#". ► mr2][5i ►► Enter 725. Iri (DND). Setting this feature also cancels other types of Call Forwarding (FWD)/Do Not Disturb Customising Your Phone 3.1 .3 Customising the Buttons Create or edit an FWD/DND (Call Forwarding/Do Not Disturb). 76 User Manual 1.5 Before Leaving Your Desk Leaving, Playing, or Erasing Voice l\/lessages To leave a voice message in a user's personal message area From an Outside Teleplione/PT/SLT Off-hook. desired plione no. Personal BV OGM & Clone Dial desired phone number to access personal message area. L Calls are forwarded to tfie personal message area if set to be forwarded. Record a message. ► ^ On-hook. To leave a voice message in the common message area From an Outside Telephone Off-hook. desired plione no. Common BV OGM i Clone Dial desired phone number to access common message area. f DISA calls are transferred to the common message area when a wrong number is dialled, or when a specified intercept timer expires. ^ Record a message. ► ^ On-hook. User Manual 77 1 .5 Before Leaving Your Desk To leave a voice message using Direct Message PT/SLT 1 ^ - f 7 I 2 K 5 ) ► f 1 1 ^ f another ] cAicnsion no. V J ^ ( n ) ►► Off-hook. Enter 725. Enter 1 . Dial another extension number. Enter #. C.Tone An SLT user can enter "0" A instead of "#". ^KKtK^K Record a message. On-hook. To view and piay bacl< a voice message in a voice message area Display PT When the Message/Ringer Lamp or MESSAGE button is lit (the Caller ID Indication — Personal/Common button will be lit, if assigned) Press MESSAGE Off-hook. Press MESSAGE. Listen to the message, until the desired message is displayed. Voice Message I ^ j To play back the message from I the beginning [ 2 ] To go to the next message [ 3 ] To erase the message'^ [ 9 ] To go back to the previous message J On-hook. Enter 1-3 or 9 while confirming the message or within 5 s of playback ending. 78 User Manual 1.5 Before Leaving Your Desk To play back all voice messages in a voice message area PT/SLT C.Tone Off-hook. Enter 725. Enter 2. Enter #. An SLT user can enter "0" instead of "#". Voice IVIessage / 1 — 2 — I To play bacl< tfie message from \ I — - — ' the beginning [ 2 1 To go to the next message ( 3 ) To erase the message*^ [ 9 1 To go bachc to the previous message J Enter 1-3 or 9 while confirming the message or within 5 s of playback ending. Listen to the messages. The messages are played in the recorded order. 0^ On-hook. To erase all voice messages in a voice message area PT/SLT - C.Tone ~ Off-hook. Enter 725. Enter 0. Enter #. On-hook. An SLT user can enter "0" instead of "#". User Manual 79 1 .5 Before Leaving Your Desk To play back and/or erase voice messages from an outside teiephione From an Outside Telephone desired phone no. DISA OGM or Personal/Common BV OGM voice message access code C.Tone Off-hook. Dial desired phone number to access DISA or personal/common message area. Enter voice message access code during DISA OGM or personal/common BV OGM. For a directed call, that extension's voice message access code must be entered. Listen to the messages. The messages are played in the recorded order., Voice Message To play back the message from \ the beginning To go to the next message [ 3 1 To erase the message'^ *2 \ [ 9 ] To go back to the previous y message Enter 1-3 or 9 while confirming the message or within 5 s of playback ending. If *i To erase a voice message while listening to the message, enter "3". You will hear dial tone 3. Enter "3" again to erase the message. If you change your mind and decide not to erase the message, dial another number ("1 ", "2", or "9") or go on-hook while hearing dial tone 3. *2 When you are calling from an outside telephone, after hearing dial tone 3 for 5 seconds, the next message is automatically played back. You can dial any function number ("1 ", "2", "3", or "9") while confirming any message. 80 User Manual 1.5 Before Leaving Your Desk rV Callers cannot put a call on hold by pressing the TRANSFER or HOLD button while recording a voice message. If you enter a wrong voice message access code, when trying to play back voice messages from an outside telephone, the call will be disconnected after 10 seconds. When playback is complete, or you have no voice messages recorded, the call will be disconnected after 5 seconds. When you erase voice messages, the caller's information is erased simultaneously. The MESSAGE button light or Message/Ringer Lamp shows the current status of the voice message area as follows: Off: No voice messages, or old voice messages only Red on: New voice messages If your telephone has no MESSAGE button or Message/Ringer Lamp, you cannot tell by looking whether there are new voice messages. If a new voice message has been recorded, you will hear dial tone 4 when going off-hook. If no voice messages are recorded, you will hear a confirmation tone and then a dial tone. Dial Tone 4 1 s [J When the remaining recording time for the PBX is less than 5 minutes or when 1 25 voice messages have been recorded, the display informs you that the voice message area is full, and you hear dial tone 5 when going off-hook. If the remaining recording time goes back to being 5 minutes or more, for example, when messages are erased, the display returns to the idle status display and you will hear dial tone 1 instead of dial tone 5 when going off- hook. Dial Tone 5 1 s .iin.njo. .nunil.r Customising Your Phone 3.1 .3 Customising the Buttons Create or edit a Message button. Caller ID Indication — Personal button, or Caller ID Indication — Common button. User Manual 81 1.6 Making/Answering a Paging Announcement 1.6 Making/Answering a Paging Announcement 1.6.1 Paging - Paging Paging and then Transferring a Call Paging You can make a paging announcement to several people at once. Your paging announcement can be heard through an external speaker and through the built-in speakers of proprietary telephones (PTs). An extension user can answer your paging announcement and establish an intercom call. There are 4 types of paging as shown below: All Extensions: Paging through the built-in speakers of all PTs. Group: Paging to a certain extension group through the built-in speakers of PTs. External: Paging through an external speaker. All Extensions & External: Paging through both the built-in speakers of all PTs and an external speaker. PT/SLT I mi 3 II 0 1 Off-hook. All Extensions extension group no. Group (1-8) I 3 ]| 4 1 External [ 3 )[ 3 "] [ ^ I All Extensions & External Enter required number. Clone (Optional for "External" only) Announce. For "All Extensions & External", you can enter "339" instead of "33*". 0 Wait for an ^ answer. Talk. V Only one person can use the Paging feature at a time. If someone is already using the Paging feature when you try to make a paging announcement, you will hear a busy tone. 82 User Manual 1.6 Making/Answering a Paging Announcement 4^ Paging and then Transferring a Call You can transfer a call after making a paging announcement. PT/SLT During a conversation \ o Y no or / m Press TRANSFER or Recall/hookswitch. Group (1-8) I 3 )[ 3 II 0 ] All Extensions ponfon ^ f extension I J ^ [ group no. [ 3 I 4 1 External [ 3 ][ 3 ") [ -)f ] All Extensions & External Enter required number. The other party is placed on hold. For "All Extensions & External", you can enter "339" instead of "33 -X-". ► ► , Wait for an i answer. Talk. On-hook. C.Tone (Optional for "External" only) Announce. -V After you go on-hook, the party on hold can talk to the person who answers the page. You may have to enter the Call Hold feature number after pressing the Recall/hookswitch on your single line telephone (SLT), depending on the SLT Hold Mode of your PBX. Ask your manager or dealer about the mode assigned to your PBX. User Manual 83 1.6 Making/Answering a Paging Announcement 1.6.2 Answering/Denying a Paging Announcement You can answer a paging announcement from any extension. You can also set your proprietary teleplnone (PT) to not receive paging announcements. To answer H PT/SLT 1 LULjJ Clone Off-hook. Enter 43. Talk. To refuse/accept paging announcements (Paging Deny) ^ ► mcTDCT] ► ^ [ 1 1 Refuse'^ <5B Off-hook. Enter 734. [ 0 1 Accept Enter 1 to refuse or 0 to accept. CID ^ C.Tone Enter #. On-hook. WInen an outside (CO) line call is paged and transferred, you can answer the call by pressing the corresponding CO button whose indicator is flashing slowly. The following are extensions that cannot receive paging announcements: — a PT that is ringing or busy — a PT in Paging Deny mode — a PT in Do Not Disturb (DND) mode 84 User Manual 1.7 Setting the Telephone According to Your Needs 1 .7 Setting the Telephone According to Your Needs 1.7.1 Setting the Alarm (Timed Reminder) You can set your telephone to ring at a set time, to remind you of a meeting, appointment, or as a wake-up call. The alarm can occur either one time or daily (every day until cancelled) at a preset time. When you go off-hook to answer, you hear a special dial tone (dial tone 3). To set PT/SLT Off-hook. ^ ^ j [ 0 1 AM ► rriren ► ( hour/mmute ) ► <»E> I m PM Enter 76. Enter hour (01-12) and minute (00-59) and then 0 for AM or 1 for PM. Clone Enter #. On-hook. An SLT user can enter "0" instead of "#". [ 1 ] One time^ ^ [ 2 1 Daily ) Enter 1 for one time or 2 for daily. To cancel PT/SLT Off-hook. Enter 76. Enter 2. Clone Enter #. An SLT user can enter "0" instead of "#". mbhb On-hook. User Manual 85 1.7 Setting the Telephone According to Your Needs To Stop the alarm 1 PT/SLT ^^^^^^^^^^^^^^H D.Tone 3 Pressing any button also stops Off-hook. the ^^^^^^^ To confirm Display PT Off-hook. ► mm ► m ► Enter 76. Enters. n Enter #. ► ^ On-hook. -V The alarm rings for 30 seconds. If you receive an incoming call during an alarm, the ringing for that call will start after the alarm stops ringing. If the telephone is off-hook at the time an alarm is scheduled to ring, the alarm will start after the telephone goes on-hook again. 86 User Manual 1.7 Setting the Telephone According to Your Needs 1.7.2 Refusing Incoming Calls (Do Not Disturb [DND]) You can set your telephone to prevent incoming calls from ringing at your telephone. This can be useful in situations where you do not want to be disturbed, for example during a meeting. To set/cancel PT/SLT Off-hook. f FWD/DND ^ 0 mm ] Press FWD/DND or enter 71. f m Set ^ [ 0 1 Cancel Enter 4 to set or 0 to cancel. Clone ► m Enter #. ^ An SLT user can enter "0" instead of "#". On-hook. The FWD/DND (Call Forwarding/Do Not Disturb) button light shows the current status as follows: Off: Neither feature is set. Red on: DND mode Flashing red slowly: FWD mode If your extension has set this feature, calling extensions will hear a DND tone. If this feature is set, the FWD feature does not function. Extensions can override this feature and call extensions in DND mode (DND Override) if they are allowed to do so through system programming. Outside (CO) line calls can be received at your extension, but the telephone will not ring. The corresponding CO button will flash when an outside (CO) line call is received, and you can answer the call by pressing this button. Even if this feature is set, timed reminder alarms and hold recall tones (ring tones or alarm tones) will still ring. Customising Your Phone 3.1 .3 Customising the Buttons Create or edit an FWD/DND (Call Forwarding/Do Not Disturb) button. User Manual 87 1.7 Setting the Telephone According to Your Needs 1.7.3 Receiving Call Waiting During a conversation, you can be informed of a waiting call by a tone through the built-in speaker of your proprietary telephone (PT) or the handset of your single line telephone (SLT) (Default: Disable). To change the call waiting tone using your PT, refer to "3.1 .2 Changing Personal Settings Using Programming Mode". To answer a waiting call, refer to "1 .4.4 Answering Call Waiting". To set/cancel for outside (CO) line caiis H PT/SLT ({ 1 1 Set ^ ► ^ [ 0 1 Cancel J ► [ n ) ^ Clone Off-hook. Enter 731. Enter 1 to set or 0 to cancel. Enter #. On-hook. An SLT user can enter "0"^ instead of "#". fl To set/cancei for intercom/doorplione caiis 1 PT/SLT ({ 1 1 Set ^ f 7 11 3 II 2 1 ► [^{ 0 ] Cancel ^ ] ► ( n 1 J 1 Clone Off-hook. Enter 732. Enter 1 to set or 0 to cancel. Enter #. On-hook. An SLT user can enter "0" ^instead of "#". ^^^^ 88 User Manual 1.7 Setting the Telephone According to Your Needs 1 .7.4 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) You can prevent other extension users from using the Executive Busy Override feature to join an ongoing call. PT/SLT ( [ 0 ] Prevent\ m Allow / C.Tone ▼ Off-hook. Enter 733. Enter 0 to prevent Enter #. On-hook. or 1 to allow. ^ An SLT user can enter "0" instead of "#". User Manual 89 1.7 Setting the Telephone According to Your Needs 1.7.5 Turning on the Background Music (BGI\/I) You can listen to background music (BGM) tinrough yourteleplnone speaker winile on-lnook. If your extension becomes busy (off-hook, making or receiving a call etc.), the music will stop. When you go back on-hook, the music starts again To set/cancel PT While on-hook □□ Enter 1 . Your PBX can be programmed not to play music when "1" is entered while on-hook. Ask your manager or dealer. 90 User Manual No SLT 1.7 Setting the Telephone According to Your Needs 1 .7.6 Protecting Your Line against Notification Tones (Data Line Security) You can protect the line against audible notification tones, such as call waiting tones or hold alarm tones during a conversation. Set this feature if your extension has a data communication device such as a computer or fax machine connected, to ensure secure data transmission. To set/cancel ■^PT/SLT ► f 7 11 3 1( 0 1 f{ 1 1 Set > 0 1 Cancel ► ( n ) ^ Clone Off-hook. Enter 730. Enter 1 to set or 0 to cancel. Enter #. On-hook. An SLT user can enter "0" instead of User Manual 91 1.7 Setting the Telephone According to Your Needs 1 .7.7 Checking the Time Service Mode The PBX can be programmed to make and receive calls differently in day/night/ lunch modes. You can confirm the current time service mode (day, night, or lunch) on the display. No SLT Display PT While on-hook n Enter #. The display shows the current mode for 3 s. 92 User Manual 1.7 Setting the Telephone According to Your Needs 1.7.8 Clearing Features Set at Your Extension (Extension Feature Clear) You can reset the settings of the following features on your extension to the default settings. This feature is also known as Station Feature Clear or Station Programme Clear. Feature Value after Extension Feature Clear Absent Message Off Automatic Callback Busy Off Background Music (BGM) Off Call Forwarding (FWD) Off Call Pickup Deny Allow Call Waiting Disable Data Line Security Off Do Not Disturb (DND) Off Executive Busy Override Deny Allow Hot Line The stored telephone numbers will be cleared. Log-in/Log-out Log-in Message Waiting All messages left by other extensions will be cleared. Paging Deny Allow Room Monitor Off Timed Reminder Cleared Voice Mail Integration Off ■ PT/SLT ■ mm ► ( n 1 ^ C.Tone Off-hook. Enter 79. Enter #. On-hook. An SLT user can enter "0" instead of "#". User Manual 93 1.7 Setting the Telephone According to Your Needs 1.7.9 Monitoring a Room (Room l\/lonitor) You can monitor a room through another proprietary telephone (PT), or monitor a door through a doorphone. The PT you want to monitor should be set in advance to allow monitoring. To set ■ PT At the monitored telephone Clone AUTOANS ^ ► ( 7 1( 3 11 5 1 ► [ 1 1 ► [n 1 ► 0 MUTE Off-hook. Enter 735. Enter 1. Enter #. On-hook. Press AUTO ANS/ MUTE. To monitor ■ PT SP-PHONE ^ ) ► AUTOANS ® MUTE ► [ extension no. ] Press SP-PHONE. Press AUTO ANS/MUTE. Dial monitored extension number. Room monitoring starts. To monitor thiroughi a doorphione ■ PT ■ SP-PHONE AUTOANS [doorplione no.) ^ ) ► 0 ► ► MUTE Press Ptgss Enter 31 . Dial monitored SP-PHONE. AUTO ANS/MUTE. doorphone number (1-4). Monitoring starts. ^ 94 User Manual 1.7 Setting the Telephone According to Your Needs To talk with a person in thie monitored room / Al/TOANS ( 0 MUTE ► J Talk. Press AUTO ANS/MUTE or go off-hook. To cancei a monitor At the monitored telephone ^ ► mcTDCT] ► 10) ► f n 1 if C.Tone Off-hook. Enter 735. Enter 0. Enter #. On-hook. To stop a monitor temporarily whiile on-hool< At the monitored telephone AUToms 0 MUTE Press AUTO ANS/MUTE Press the AUTO ANS/MUTE button to start room monitoring again. You can monitor using a PT with an AUTO ANS/MUTE button or a single line telephone (SLT) with a MUTE button. The AUTO ANS/MUTE button light shows the current status as follows: Off: Not set Flashing red: Set (Ready for monitoring) User Manual 95 1.8 Using User-supplied Equipment 1.8 Using User-supplied Equipment 1 .8.1 If a Doorphone/Door Opener is Connected Calling to and from a Doorphone (Doorphone Call) Opening a Door (Door Open) 4# Calling to and from a Doorphone (Doorphone Call) You can talk to a person at the door through the doorphone. The extensions that are permitted to be called when a visitor presses the Call button on a doorphone are determined through system programming. To call from the doorphone Doorphone ■□□□□□I ■□□□□□I ■□□□□□I ■□□□□□I ■□□□□□I ^ h ■(..^ Press Call button Talk. (for 1 s). To answer a call from a doorphone PT/SLT Off-hook. To call a doorphone ■_PT/SLT 1 f 3 I 1 ) ► [doorphone no.] C.Tone u Off-hook. Enter 31. Dial doorphone number (1-4). Talk. 96 User Manual 1.8 Using User-supplied Equipment V If no one answers a doorphone call within a specified time period, ringing stops and the call is cancelled. Doorphones 1 and 2 (or doorphones 3 and 4) cannot be used at the same time. When one is in use, you cannot have a conversation with the other. ^ Opening a Door (Door Open) You can unlock a door from your extension, if enabled through system programming. From an enabled extension 1 PT/SLT 1 1 5 II 5 1 ► (door opener no.) if Clone Off-hook. Enter 55. Dial door opener number (1-4). On-hiook. From an extension thiat is on a caii withi a doorphione PT/SLT ♦ nn nf / m Enter 5 or press Recall/hookswitch and then enter 5. On-hook. 9 • The door will stay open for a specified time period. • To keep the door open longer, enter "5" again using a Panasonic proprietary telephone (PT). User Manual 97 1.8 Using User-supplied Equipment 1 .8.2 If a Host PBX is Connected Accessing External Services (External Feature Access [EPA]) 4^ Accessing External Services (External Feature Access [EFA]) You can access special features such as Call Waiting offered by another PBX or a telephone company. This feature is only effective for outside (CO) line calls. <Example> To hold the current call and then talk to the new party During a conversation witli an outside party FLASH/RECALL o desired service code Press FLASH/RECALL. Enter desired service code. During a conversation witli an outside party Y Press Recall/ hookswitch. Enter 6. desired service code Enter desired service code. • Consult your dealer for the appropriate service codes. 98 User Manual 1.8 Using User-supplied Equipment 1 .8.3 If a Voice Processing System is Connected You or an outside party can access the Voice Processing System (VPS) from a teleplnone. Forwarding Your Calls to a Voice Processing System (Voice Mail Integration) If your PBX has a Panasonic VPS connected using APT Integration, the following features are also available: Screening Calls (Live Call Screening [LCS]) Recording a Conversation (2-way Record) 4^ Forwarding Your Calls to a Voice Processing System (Voice Mail Integration) if you cannot answer calls, you can set them to be forwarded to your mailbox in a Panasonic VPS that supports either Inband (DTMF) Integration (e.g., KX-TVP series VPS) or APT Integration (e.g., KX-TVP50 series VPS). If your telephone has a MESSAGE button or Message/Ringer Lamp, the corresponding button or lamp turns on and lets you know you have messages. A single line telephone (SLT) user will hear dial tone 3 when going off-hook if there are any messages in his or her mailbox. To set/cancel PT/SLT Off-hook. ® CD mm J Press FWD/DND or enter 71 . ro~l Cancel ^ m All Calls I 2 I Busy/No Answer J voice mail extension no. Enter required number. i For "Cancel", go on-hook ' directly after entering "0#". Dial voice mall extension number. ran ^ ►► Clone Enter*. On-hook. An SLT user can enter "0' instead of "#". User Manual 99 1.8 Using User-supplied Equipment ■ ■ • If your PBX has a Panasonic VPS connected using Inband (DTMF) integration, your PBX mm automatically sends a special signal to the Voice Mail port before connecting the caller. To mm enable this feature, it may be necessary to set the signal format required by your VPS before setting the Call Forwarding (FWD) destination to Voice Mail as follows: - Setting A: only sends the extension number to the Voice Mail port. To set or cancel, enter "91 #" or "90#" respectively after pressing the FWD/DND button or entering "71 ". Setting B (default): sends "#6" followed by the extension number. "#6" is used by a Panasonic KX-TVP series VPS to force the VPS port into voice mail service. To set or cancel, enter "92#" or "90#" respectively after pressing the FWD/DND button or entering "71 ". For more details, ask your manager or dealer. To listen to messages H PT/SLT ■ / \ MESSAGE o voice mail extension no. (Si* V ( 7 11 8 I 4 l( n L) J Off-hook. Press MESSAGE, dial voice mail extension number, or enter 784#. An SLT user can enter "7840" instead of "784#". To transfer a call to a mailbox (APT Integration only) During a conversation ID (Voice Mail Transfer) (DSS) desired extension no. Press Voice Mail Press DSS or dial desired Transfer. extension number. MIf your VPS supports APT Integration, you can also transfer received outside (CO) line calls to a mailbox so that calling parties can leave messages. If you create a Voice Mail ■ ■ Transfer button on your phone, you can transfer calls to a desired extension without having to enter the mailbox number (Voice Mail Transfer). The maximum recording time for caller messages depends on the VPS. If a proprietary telephone (PT) user sets the FWD — Busy/No Answer feature, the FWD/ DND button light will keep flashing while on-hook. To stop the button from flashing, go off- hook and enter "71 6#". 100 User Manual 1.8 Using User-supplied Equipment Customising Your Phone 3.1 .3 Customising tine Buttons Create or edit an FWD/DND (Call Forwarding/Do Not Disturb) button, Message button, Voice Mail (VM) Transfer button, or Direct Station Selection (DSS) button. ^ Screening Calls (Live Call Screening [LCS]) While a caller is leaving a message in your mailbox, you can monitor the call, and choose whether to answer or not. There are 2 methods available. (Default: Hands-free mode) Hands-free mode: You can monitor the message automatically, live through the telephone speaker. Private mode: You will hear the following alert tone while the caller is leaving a message. 1 s n.n .n.n .n.n. No SLT Before operating Create a Live Call Screening (LCS) button. Select the mode, either Hands-free or Private. Set the LCS password. Set the LCS feature. To set/cancel the LCS password Off-hook. Enter 77*. Clone Enter #. On-hook. LCS LCS password ► password LCS password Set Cancel ') Enter LCS password (3 digits) 2 times to set or one time to cancel. User Manual 101 1.8 Using User-supplied Equipment To set LCS ■ PT ■ While on-hook (Live Call ► Screening) [ LCS password ) Press Live Call Screening. Enter LCS password. To cancel LCS PT While on-hook (Live Call Screening) Press red Live Call Screening. 102 User Manual 1.8 Using User-supplied Equipment Operation Flowchart The operations in the shaded areas can be performed in hands-free mode. PT Hands-free Mode Private Mode During a conversation (Call Waiting Tone) r Monitor Qslo operation] _l ▼ 1 ► (Alert On-hook. one) Stop monitor Answer Monitor Stop ttie alert tone ^ FLASH/RECAL^^ [ED ^ (LCS Csncel) (Live Call ^1 Screening) SF-PHONE ^ )m [ MONITOR J ^ ■ FLASH/RECALL O [ED (LCS Cancel) Press ^1 FLASH/ ^ RECALL or LCS Press Live Call Screening or SP-PHONE [D H (Lim Call Screening) Press Press FLASH/ RECALL or LCS Cancel. <!E> SP-PHONE, ^CanceL^^j MONITOR, or Live Call Screening. Off-hook. r I * stop ^ monitoring 7 I 1 •Answer^ the cail^ FLASH/RECALL O ^sB^ [O^ (LCS Cancel) Press FLASH/RECALL or LCS Cancel. ' [ED (Live Call Screening) Press Live Call Screening or SP-PHONE. Off-hook. ' To hold the current call, press the HOLD button. User Manual 103 1.8 Using User-supplied Equipment rV The Live Call Screening (LCS) button light shows the feature status as follows: Off: LCS is off. Flashing green rapidly: An alert tone is ringing (Private mode only).*i Flashing green slowly: Monitoring. *2 Red on: LCS is on. *^ The Direct Station Selection (DSS) button light flashes red slowly while monitoring. *2 The DSS button light flashes red at moderate speed while an alert tone is ringing. The operator or manager can clear the LCS password at any extension. Customising Your Phone 3.1 .2 Changing Personal Settings Using Programming Mode — Live Call Screening [LCS] Mode Set Select the mode, either monitoring the message through the speaker automatically or receiving an alert tone, while the caller leaves a message. 3.1 .3 Customising the Buttons Create or edit a Live Call Screening (LCS) button or LCS Cancel button. Recording a Conversation (2-way Record) You can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation. No SLT To record into your mailbox ■ PT H During a conversation {2-way Record) To stop recording, press this button again. 1 Press 2-way Record. 104 User IVIanual 1.8 Using User-supplied Equipment To record into another mailbox (2-way Transfer) During a conversation (2-way Transfer) Press 2-way Transfer. d To stop recording, press this button again. 03 (DSS) another extension no. Press DSS or dial another extension number. The 2-way Record button light or 2-way Transfer button light shows the current status as follows: Off: Not recording. On: Recording the conversation. Note: When you record your 2-way telephone conversations, you should inform the other party that the conversation is being recorded. Customising Your Phone 3.1 .3 Customising the Buttons Create or edit a 2-way Record button, 2-way Transfer button, or Direct Station Selection (DSS) button. User Manual 105 1.9 Using a Display Proprietary Telephone 1 .9 Using a Display Proprietary Telephone 1.9.1 Calling with the Incoming Call Log If your PBX receives caller information from the telephone company (phone number and/or caller name), the PBX automatically logs this information each time you do not answer an outside (CO) line call. You can view a log of unanswered calls later to see who called and when, and use this information to call back the callers. There are 2 types of call log areas available in the PBX. One is the personal area, which logs calls for each extension separately. The other is the common area, which logs calls to multiple extensions and calls via Direct Inward System Access (DISA) Intercept Routing. Up to 20 calls can be logged in each personal area and up to 300 calls in the common area. When the call log in the personal area is full, new calls can either be disregarded or can overwrite the oldest calls that have already been viewed in the personal area call log. Similarly, when the call log in the common area is full, new calls can either be disregarded or can overwrite the oldest calls that have already been viewed in the common area call log. For more details, refer to "2.1 .5 Disregarding the Newest Call or Overwriting the Oldest Call in the Common Area Call Log (301st Incoming Call Logged in the Common Area)". Voice messages recorded by Built-in Voice Message (BV) are stored separately from caller information. However, when a caller leaves a voice message, it is automatically linked to the caller information in the Incoming Call Log. Up to 125 voice messages can be logged. For more details, refer to "1 .5.5 Using Voice Messaging (Built-in Voice Message [BV])". You can also set caller information to be automatically logged into your personal area or the common area even when you answer an outside (CO) line call. Additionally, logged phone numbers can be edited so that you can call callers back without worrying about outside (CO) line access numbers, area codes, etc. The following information is logged: Caller's Phone Number & Name Date/Time of receiving call Voice Message (if stored) To check the number of logged calls Display PT While on-hook [ED (Caller ID Selection —Personal/Common) <Display Example> New: 002 Old: 003 Press Caller ID Selection — Personal/Common. Since the status of call records is always shown on the bottom of a PT with a 3-line display such as the KX-T7735, pressing the Caller ID Selection — Personal/Common button while on-hook is not necessary. If both a Caller ID Selection — Personal button and a Caller ID Selection — Common button are assigned to a PT, the status of call records of the Caller ID Selection — Common button are shown on the display while on-hook. 106 User Manual 1.9 Using a Display Proprietary Telephone II New: Call records that have not previously been viewed Old: Call records that have previously been viewed Both new and old call records are stored in each personal and common area. To view caller information and call back a caller Display PT When the Caller ID Indication — Personal/Common button is lit □3 (Caller ID Indication —Personal/Common) Press Caller ID Indication — Personal/Common. (Caller ID Indication —Personal/Common) \ Off-hook. Press Caller ID Indication — Personal/Common or the Up or Down Navigator Key {KX-T7735 only) until the caller information is displayed. [O (Caller ID Indication —Personal/Common) Press Caller ID Indication — Personal/Common. \<Display Example: KX-T7735> 002: 0011223344 JOHN WHITE Mayl5 10:23AM l<Display Example: KX-T7730> 002: JOHN WHITE 002: 0011223344 002: MaylS 10:23A Press # or Caller ID Selection — Personal/Common to see other information on a PT with a one-line display. A PT user may press a CO button or dial an outside (CO) line access number first to seize a specified outside (CO) line. To erase caller information Display PT While viewing caller information TRANSFER o Press TRANSFER. Only 1 2 digits (or characters) of a caller's number (or name) can be displayed even though up to 1 6 digits (or characters) of information can be received. To scroll the display, press the FWD/DND (Call Forwarding/Do Not Disturb) button. II To return to the idle status display go off-hook and then on-hook. The display also returns to the idle status display automatically if no operation is performed for 20 seconds. To modify the logged telephone number, press the HOLD button to erase digits and then use 0 to 9, ^ and PAUSE to add numbers in front of the first digit. User Manual 107 1.9 Using a Display Proprietary Telephone To view caller Information and play back an associated voice message in a voice message area Display PT! While viewing caller information with an associated voice message (When the Message/Ringer Lamp or the MESSAGE button is lit) MESSAGE T) C' 11 Clone Press MESSAGE. Listen to the message. To erase caller information, including associated voice message in a voice message area ■ Display PT ■ While viewing caller information or after playing back the associated voice message TRANSFER o . TRANSFER ► o Press TRANSFER. Press TRANSFER again to confirm the deletion. The caller information is erased. _j| When viewing caller information with the Caller ID Indication — Common button, an extension user other than the operator or manager cannot play back associated voice messages in the common message area. Voice messages in the common message area can be played back or erased by the operator or manager only If voice messages without caller information are recorded, "voice Message" will be shown on a display PT instead of the caller's phone number while you are viewing caller information. Even if there are message waiting indications left at your extension, the Message/Ringer Lamp or the MESSAGE button light that displays notifications from the Message Waiting feature turns off while you are viewing caller information with the Caller ID Indication — Personal/Common button. If your telephone has no MESSAGE button, you cannot play back associated voice messages while viewing caller information. 108 User Manual 1.9 Using a Display Proprietary Telephone To erase all caller Information In the personal area ► mi 0 1 ^ I ► cs Clone Off-hook. Enter 70*. Enter*. On-hook. »^ • Caller information with associated voice messages is not erased by this operation. To erase all caller information in the common area, refer to "2.1 .4 Erasing All Caller Information in the Common Area (Incoming Call Log in the Common Area — CLEAR ALL)". To disregard the newest call/overwrite the oldest call In the personal area call log [ 0 ] Disregard ^ 1 - d] f-- \ 1 1 ] Overwrite , Clone Off-hook. Enter 737. Enter 0 to disregard or 1 to overwrite. Enter #. On-hook. To set/cancel logging of caller Information when answering a call PT/SLT ► mmm ► Off-hook. Enter 738. ^ [ 0 ] Cancel [ 1 ) Personal area y [ 2 ] Common area j Enter required number. Clone Enter #. An SLT user can enter "0" instead of "#". i On-hook. V If you press the Caller ID Indication — Personal/Common button during a conversation, the caller's information is logged regardless of this setting. You can set logging of caller information in both the personal area and the common area at the same time. User Manual 109 1.9 Using a Display Proprietary Telephone II New information of calls that you did not answer will be displayed first. Information of answered calls is logged as old (already viewed) information. A Caller ID Indication — Personal/Common button can be used to: Inform you of calls logged in your personal area or the common area, - Store the information of an incoming call during a conversation, and - View caller information while on-hook and call back a caller whose information is stored in your personal area or the common area. A Caller ID Selection — Personal/Common button can be used to: Display and cycle through the information of an incoming call during a conversation, while receiving a call, or while viewing caller information, - Display the number of logged calls while on-hook, and Inform you that the personal or common area call log is full. If a Caller ID Indication — Common button is not assigned to any PT when calls arrive at multiple PTs or via the DISA Intercept Routing feature, caller information will be logged in the personal area of the PT that is connected to the lowest-numbered jack on the PBX, and a Caller ID Indication — Personal button will light. Even if you answer a call, you can log the caller's information by pressing the Caller ID Indication button during the conversation. You can lock your personal area call log (including caller information with associated voice messages) so that other extensions cannot access your logged information. Refer to "1 .5.3 Preventing Other People from Using Your Telephone (Extension Lock)". Caller information is also logged for unscreened transferred calls, even if not answered. In this case, the caller information will be logged in the final destination's personal area. Customising Your Phone 3.1 .3 Customising the Buttons Create or edit a Caller ID Indication — Personal button. Caller ID Indication — Common button. Caller ID Selection — Personal button. Caller ID Selection — Common button, or Message button. 110 User Manual Section 2 Operator/Manager Operation This chapter shows the operator and the manager extension how to control the other extensions or the PBX. Your PBX supports one manager (extension jack 01) and one operator User Manual 111 2.1 Control Features 2.1 Control Features 2.1.1 Locking Other Extensions (Remote Extension Lock) The operator or manager can lock or unlock an extension. This feature is also known as Remote Station Lock Control. No SLT To lock/unlock nz> (Extension Lock) Off-hook. Press Extension Lock. This feature overrides the Extension Lock feature. If Extension Lock has already been set by the extension user and this feature is set afterwards, the extension user cannot cancel the lock. Only the operator or manager can cancel the lock. The Extension Lock — CANCEL ALL feature can cancel all locks placed on extensions using this feature. Refer to "2.1 .7 Changing System Settings Using Programming Mode". This operation can be performed only if the operator or manager has set the extension password of the corresponding extension. Refer to "2.1 .7 Changing System Settings Using Programming Mode". Customising Your Phone 3.1 .3 Customising the Buttons Create or edit an Extension Lock button. 112 User Manual 2.1 Control Features 2.1.2 Switching the Time Service Mode (Time Service) The PBX can be programmed to make and receive calls differently in each time service mode (day, night, and lunch). The time service mode can be set to be changed manually (manual mode) or automatically at preprogrammed times (automatic mode) through system programming. Even if automatic mode has been selected, the operator or manager can change the current time service mode manually. No SLT To change the time service mode manuaiiy Off-hook. (ED (Day, Night, Lunch) fmcn] Day Til □ I Night Press Day, Night, or Lunch or enter 781# to 783# as you desire. Clone On-hook. To return to automatic mode after changing the time service mode manuaiiy ► m Clone Off-hook. Enter 78. Enter 0. Enter #. On-hook. To confirm the current time service mode Dispiay PT While on-hook Enter #. The display shows the current mode for 3 s. User Manual 113 2.1 Control Features The Day, Night, and Lunch button lights show the current status as follows: Off: Not set Red on: Set If lunch mode is set manually by entering "783#" while in automatic mode, the time service mode will not change automatically until you return to automatic mode by entering "780#". However, if day mode or night mode is set manually, the mode will still change automatically as programmed. It is not possible to cancel the current time service mode while in manual mode. Instead, enter the feature number corresponding to the time service mode you wish to set. Customising Your Phione 3.1 .3 Customising the Buttons Create or edit a Day button, Night button, or Lunch button. 114 User Manual 2.1 Control Features 2.1 .3 Setting an Alarm for Other Extensions (Remote Timed Reminder [Wake-up Call]) The operator or manager can remotely set or cancel the Timed Reminder feature for any extension. No SLT To set ► ► ( extension no. ) ► [oH fTim ►► Off-hook. C.Tone & D.Tone Enter 764. Dial extension number. Enter #. Enter 76. f I 0 I am ►► [ hour/minute ] ^ [ 1 I PM J ^ { 1 I One time ^ V [ 2 1 Daily J C.Tone Enter hour (01-12) Writer 0 for AM Enter 1 for one time Enter #. On-hook. and minute (00-59). or 1 for PM. or 2 for daily. To cancel ► rnmm ► ( extension no. ] ^ [W} Off-hook. Enter 764. J! C.Tone & D.Tone Enter 762. Enter #. Dial extension number. C.Tone ▼ On-hook. Enter #. User Manual 115 2.1 Control Features To confirm Display PT ► I 7 II 6 im ► [ extension no. ] ^ [W] Clone & D.Tone Off-hook. Enter 764. Dial extension number. Enter #. C.Tone Enter 763. Enter #. On-hook. 116 User Manual 2.1 Control Features 2.1.4 Erasing All Caller Information in the Common Area (Incoming Call Log in the Common Area — CLEAR ALL) The operator or manager can erase all caller information logged in the common area. To erase ^ ► mi 0 1 ^ rm ► cn] ► Off-hook. Enter 70**. Enter #. On-hook. Caller information with associated voice messages is not erased by this operation. This feature is not available while someone is viewing caller information logged in the common area. No SLT User Manual 117 2.1 Control Features 2.1.5 Disregarding the Newest Call or Overwriting the Oldest Call in the Common Area Call Log (301st Incoming Call Logged In the Common Area) The call log in the common area can store up to 300 call records. The operator or manager can select how new calls are treated when this call log is full; either the newest call is disregarded (i.e., not logged), or the oldest call whose information has been viewed is overwritten by the newest call. The Caller ID Selection — Common button lights when the call log in the common area is full. To disregard the newest call/overwrite the oldest call In the common area call log ■ ptI 1 2 1 Disregard A Clone ► 1 7 1( 3 II 7 1 ► ^ ( 3 ] Overwrite y (n 1 Off-hook. Enter 737. Enter 2 to disregard or 3 to overwrite. Enter #. On-hook. Customising Your Phone 3.1 .3 Customising the Buttons Create or edit a Caller ID Selection — Common button. No SLT 118 User Manual 2.1 Control Features 2.1.6 Recording, Playing, or Erasing Common BV Outgoing Messages If an optional voice message card is installed in the PBX, the operator or manager can record, play, or erase a common Built-in Voice Message (BV) outgoing message (OGM) in the common message area. When an outside (CO) line call is automatically directed to the common message area, or when a Direct Inward System Access (DISA) call is redirected to the common message area via Intercept Routing, the caller will hear a common BV OGM and can leave a voice message. To play back or erase the voice message, refer to "1.5.5 Using Voice Messaging (Built-in Voice Message [BV])". To record ■ PT/SLT 1 ► ( n 1 ^ ►► CTDCTDCTD ^ [common BV OGM no.] ^ [ 1 ) Clone Off-hook. Enter 722. Dial common BV OGM Enter 1 . Enter #. number (01-24). ^ySl^LT user can enter "0" ► ^ instead of "#". Record On-hook. a message. PT user can play back the message ■ by pressing the AUTO DIAL/STORE f button instead of going on-hook. To play back H PT/SLT 1 ► ( n ) Clone 1 7 11 2 l( 2 1 ► [common BV OGM no.) ► ( 2 1 Off-hook. Enter 722. ► ^ Dial common BV OGM number (01-24). Enter 2. Enter #. An SLT user can enter "0" instead of "#". Confirm On-hook. the message. 9 • The AUTO DIAL/STORE button light shows the current Status as follows: ftH] Off: You are recording a message, or a message has finished playing. Red on: A message is playing. You can stop playback by pressing the AUTO DIAL/STORE button. User Manual 119 2.1 Control Features To erase PT/SLT f 7 11 2 I 2 ► [common BV OGM no.] ► f 0 ) ► ( n ) ^ Clone Off-hook. Enter 722. Dial common BV OGM Enter 0. Enter #. On-hool<. number (01-24). An SLT user can enter '0" i instead of "#". 120 User Manual 2.1 Control Features 2.1.7 Changing System Settings Using Programming Mode The operator or manager can set the following system features while in programming mode. No SLT To enter programming mode O Press PROGRAM. To programme I ^To continue ^ ^^^^ AUTODIAL ► 0 STORE Follow procedure. Press STORE. To exit PROGRAM ► O Press PROGRAM. Setting Procedure Adjusting the current date and time (Date & Time Set) 0 ] date and time Cancelling Extension Lock at all extensions (Extension Lock— CANCEL ALL) 8 (LCS) Password (LCS Password Control) ( n |[ 2 1 extension no. Setting a password to each extension ( 7 ) manager password [Manager only])* extension password + 0 User Manual 121 2.1 Control Features Setting Procedure Recording or playing back tine message used by Direct Inward System Access (DISA), Uniform Call Distribution (UCD), and 3- level Automated Attendant (AA) (Outgoing IVIessage [OGIVI] for DiSA/UCD)*5 X = 0 (To delete OGMs for DISA/UCD): DISA/UCD OGM (1-8) 1 (To record OGMs for DISA/UCD): |dISA/UCD OGM (1-8) + Record 0 2 (To play OGMs for DISA/UCD): *9 |dISA/UCD0GM(1-8) 3 (To record OGMs for 3-level AA): / (For 2-level AA) AA no. for 2-level DISA OGM (0-9) ^ (For 3-level AA) AA no. for 2-level DISA OGM (0-9) AA no. for 3-level DISA OGM (0-9) + Record + 0 4 (To play OGMs for 3-level AA): (For 2-level AA) AA no. for 2-level *io DISA OGM (0-9) ^ ^ (For 3-level AA) AA no. for 2-level DISA OGM (0-9) AA no. for 3-level DISA OGM (0-9) 122 User Manual 2.1 Control Features *1 Year (00-99), Month (01 -1 2), Day (01 -31 ), Day of the week (0-6: Sun-Sat), Hour (01 - 12), Minute (00-59), AM/PM (0/1) *2 The preprogrammed extension password can be used for the Walking COS feature and the Remote Extension Lock Feature. Each extension's password must be unique. *3 You can enter the system password instead of the password of the extension connected to extension jack 01 (manager password). Ask your administrator or dealer for the manager password or system password. *4 Extension numbers are displayed in the order of the jack numbers when you press the SP-PHONE (NEXT) or REDIAL (PREV) button. *5 Up to 32 messages (DISA/UCD: max. 8, 3-level AA: max. 24) can be recorded. The total recording time is 3 minutes. When an optional message expansion card for DISA/UCD OGMs is added, the total recording time of the PBX is increased to 6 minutes. When the total time of all recordings becomes 3 (or 6) minutes or more, the PBX automatically stops recording. Record messages using the handset (not the Hands-free microphone), to reduce background noise. *6 Before entering "9", go off-hook. "Delete Complete" is shown on a display proprietary telephone (PT). While this message is shown, you can enter "0", "1", or "2", to erase, record, or play any OGMs for DISA/UCD. *8 The message is played back. *9 While the message is being played back, you can enter "0", "1 ", or "2", to erase, record, or play any OGMs for DISA/UCD, or press the SP-PHONE (NEXT) or REDIAL (PREV) button to start playing other OGMs for DISA/UCD. To exit programming mode after the message has played, press the HOLD button and then the PROGRAM button, or go off- hook and then on-hook. *io While the message is being played back, you can enter "3" or "4", to record or play any OGMs for 3-level AA, or press the SP-PHONE (NEXT) or REDIAL (PREV) button to start playing other OGMs for 3-level AA. To exit programming mode after the message has played, press the HOLD button and then the PROGRAM button, or go off-hook and then on-hook. User Manual 123 2.1 Control Features 124 User Manual Section 3 Customising Your Phione & PBX This chapter shows you how to customise your proprietary telephone (PT) or PBX according to your needs. User Manual 125 3.1 Customising Your Phone (Personal Programming) 3.1 Customising Your Phone (Personal Programming) 3.1.1 Customising Your Phone (Personal Programming) You can customise various features of your teleplnone, sucin as line preferences and customised buttons. Additionally, you can return all customised features to their default settings. Because certain settings are retained in your proprietary telephone (PT) (not in the PBX), before replacing or changing your PT, we recommend resetting all customised features to their default settings. The PROGRAM button is used to enter or exit programming mode. In order to programme your extension, it must be idle, on-hook, and holding no calls. While you are programming your extension, it is treated as a busy extension. 126 User Manual 3.1 Customising Your Phone (Personal Programming) 3.1.2 Changing Personal Settings Using Programming IVIode You can perform the following while in programming mode: - Setting Features Clearing Features - Confirming Your Own Extension Number (Self-extension Number Confirmation) Setting Features The default settings are shown in bold letters. For later reference, place a check mark in the boxes below to indicate your customised setting. Notice Default settings may vary depending on your country/area. For more details, consult your dealer. To enter programming mode To programme O Press PROGRAM. Follow programme number. 0 STORE Press STORE. To exit O Press PROGRAM. Item Programme Number Setting Which line do you prefer to seize when you go off-hook to make a call? (Line Preference — Outgoing) m □□ n No line n An idle outside (CO) line outside (CO) line no. (1-8)* n An assigned outside (CO) line Which line do you prefer to answer when you go off-hook? (Line Preference — Incoming) m □□ n No line n A ringing line outside (CO) line no. (1-8)* n An assigned outside (CO) line From which outside (CO) lines do you want to receive calls at your extension? (Outside (CO) Line Ringing Selection) ( 3 U outside (CO) line no. (1-8)* n Ring — assigned outside (CO) lines n Ring— all outside (CO) lines User Manual 127 3.1 Customising Your Phone (Personal Programming) Item PKAnKsiiTiiTio Niimhor 1 1 ViUI Cll 1 II 1 IC MUlllUCi OCllll ly How do you prefer to receive intercom calls? (Alternate Receiving — Ring/Voice) 1 4 1 1 1 1 ' ' rilliyiliy ^ lUllC K^cLitj LAJ n Directly — The party's voice is heard without ringing. Which call waiting tone do you prefer? (Call Waiting Tone Type Selection) CJD m □ Tone 1 (51(21 1 — 1 lone 2 Which service do you prefer when a calling party is recording a message in your mailbox? (Live Call Screening [LCS] Mode Set) csD m □□ n You can monitor the message through the telephone speaker. (Hands-free mode) m m cxD n Only an alert tone is heard. (Private mode) rV * If there are only 3 lines in the PBX, outside (CO) line numbers 4 through 8 cannot be used. • After the programme number is entered, the programme title and the selection are rF displayed. ■ ■ • After you have changed a setting, the STORE button turns red and one beep is heard. If the setting was invalid, 3 beeps are heard. Clearing Features You can reset the following features to their default settings. This operation also cancels the AUTO ANS/MUTE status of both the Hands-free Answerback feature and the Room Monitor feature. Feature Default Setting Line Preference — Outgoing No line Line Preference — Incoming A ringing line Outside (CO) Line Ringing Selection Ring — all outside (CO) lines Alternate Receiving — Ring/Voice Ringing (Tone Call) Call Waiting Tone Type Selection Tone 1 128 User Manual 3.1 Customising Your Phone (Personal Programming) To return features to default (Personal Programming Data Reset) PROGRAM f n 11 X 1 AUTO DIAL PROGRAM o ► ► ® ► o STORE Press PROGRAM. Enter #*. Press STORE. Press PROGRAM. 4^ Confirming Your Own Extension Number (Self-extension Number Confirmation) You can confirm your jack and extension number. Display PT PROGRAM - o ► ( 6 ) HOLD ► CD ► PROGRAM O Press PROGRAM. Enter 6. Press HOLD. Press PROGRAM. • You can also confirm your extension number by pressing tine key 2 times ("^^") winile on-lnook. Every time you press tine key, tine display switches between "date (month [day], day [month]) and time", "date (month [day], day [month], year, day of the week)", and "extension number (and extension name if stored)". User Manual 129 3.1 Customising Your Phone (Personal Programming) 3.1.3 Customising the Buttons You can customise the flexible CO buttons, Direct Station Selection (DSS) buttons, Programmable Feature (PF) buttons, and MESSAGE buttons on your proprietary telephone (PT) and DSS Console by assigning the following features to them. For example, if your telephone has more CO buttons than the number of outside (CO) lines connected to your PBX, you can customise unused CO buttons by assigning them to be One-touch Dialling buttons. To enter the programming mode To programme To continue o i' [ED (CO, DSS, PF) MESSAGE © 1 AUTODIAL 0 Press PROGRAM. Press CO, DSS, Follow Press STORE. PF, or MESSAGE, programming input. o Press PROGRAM. Button Programmable Button Programming Input CO DSS PF MESSAGE Single-CO (S-CO) ✓ LQJ + outside (CO) line no. (1-8) Group-CO (G-CO) ✓ I n ) -1- outside (CO) line group no. (1-8) Other-CO (0-CO) ✓ ( ^ 1 Direct Station Selection (DSS) ✓ ✓ ✓ 1 1 J -1- extension no. One-touch Dialling*^ ✓ ✓ ✓ ✓ L- ^ -1- desired no. (max. 24 digits) Conference ✓ ( 3 ) Message*^ ✓ ( 3 1 FWD/DND (Call Forwarding/ Do Not Disturb) ✓ 1 4 1 Day*4 ✓ ( 4 1 Save ✓ 1 5 1 Night*4 ✓ ( 5 1 Caller ID Indication — Personal ✓ I 6 1 Lunch*4 ✓ ( 6 1 Caller ID Selection — Personal ✓ ( 7 1 130 User Manual 3.1 Customising Your Phone (Personal Programming) Button Programmable Button Programming Input CO DSS PF MESSAGE Extension Lock*4 ( 7 ) + extension no. Log-in/Log-out ✓ ( 8 1 2-way Record*^ ( 9 1 1 0 1 + voice mail extension no. 2-way Transfer*^ ✓ ( 9 ) I 1 ) + voice mail extension no. Live Call Screening (LCS)*5 ✓ 1 9 II 2 1 LCS Cancers .J 1 9 II 3 1 Voice Mail (VM) Transfer*^ ✓ ✓ ( 9 J 1 4 J + voice mail extension no. Message for another extension ✓ ✓ ( 9 1 I 5 1 + extension no. Caller ID Indication — Common ✓ ( 9 1 1 6 1 Caller ID Selection — Common ✓ rV *1 Digits "0 through 9", "¥,", "#", PAUSE, and SECRET (INTERCOM) can be stored. If you do not want to display the stored number when making a call, press the SECRET (INTERCOM) button before and after the numbers you wish to conceal. If you store an outside party's number, you should first store an outside (CO) line access number (9/0*, 81-88). If you need to enter an account code when making outside (CO) line calls, you can enter the feature number and specified account code after the outside (CO) line access number. <Example> 9/0* Automatic line access number Account code feature number For New Zealand: 1 or 9 1234 I Account code ...SECRET ..„ 123 4567 ]] Phone number *2 For a PF button, "2" need not be entered before the desired number. *3 Allows you to restore the Message Waiting feature to the Message button. *4 This button is only available for the operator/manager. *5 This button is used for Voice Mail Integration features. You can programme DSS and PF buttons only from the paired PT. User Manual 131 3.1 Customising Your Phone (Personal Programming) To confirm a button setting Display PT 1 PROGRAM o ► ( ^ \ (CO, DSS, PF) MESSAGE \ © 1 PROGRAM o Press PROGRAM. Press CO, DSS, PF, or MESSAGE. Press PROGRAM. To ciear a button setting To continue 1 (ED ^ PROGRAM (CO, OSS, PF) ( 2 ) AUTO DIAL PROGRAM o ► <!E> ► ► 0 ► O MESSAGE STORE © Press PROGRAM. Press CO, DSS, Enter 2. Press STORE. Press PROGRAM. PF, or MESSAGE. 132 User Manual 3.2 Managing Call Logs 3.2 Managing Call Logs 3.2.1 Requirements The manager can view, print out, and clear call log information for each extension. Available Extension The extension connected to extension jack 01 Required Telephone A Panasonic proprietary telephone (PT) with a display (e.g., KX-T7730) Manager Password To enter programming mode, the manager password (the password of the extension connected to extension jack 01) is required. You can enter the system password instead of the manager password. Ask your administrator or dealer for the manager password or system password. Conditions In order to perform programming, your extension must be idle, on-hook, and holding no calls. User Manual 133 3.2 Managing Call Logs 3.2.2 Viewing, Printing, and Clearing Call Logs To enter programming mode To programme To exit o ► nrifin Press PROGRAM. Enter manager password nui-ju-r^L. ^^^^^^^^^^^^^^^ nULU fHUUHA^ ► 0 ► msm ► CD ► o Enter manager Press Follow password. STORE. programming input. %^ Press Press PROGRAM. HOLD. Item Programming Input Viewing the call records of each extension. ( 1 1 + extension no. *^ Clearing the call records of each extension. *2 TRAHSFEH AUTO DIM. *1 f 1 ) + extension no. + O + (H) STORE Printing the call records of each extension. AUTODIAL *1 [ 1 J + extension no. + (5) STORE Clearing the call records of all extensions. AUTODIAL *^ ( 5 ) + © srmE V *i To move to the next or previous extension jack number, press the SP-PHONE (NEXT) or REDIAL (PREV) button respectively. To move to another extension jack number, press the AUTO ANS/MUTE button one time and dial the desired number. To move to another programme number "5", press the AUTO ANS/MUTE button 2 times. *2 To confirm the cleared date and time, press the FWD/DND (Call Forwarding/Do Not Disturb) or MESSAGE button. To return to the previous display, press the same button again. *3 To move to another programme number "1", press the AUTO ANS/MUTE button one time. 134 User Manual 3.3 Customising Your PBX (System Programming) 3.3 Customising Your PBX (System Programming) 3.3.1 Programming Information You can change the default settings of your PBX according to your requirements. Custom isable programming items are shown below, with the programme number in parentheses. System Speed Dialling Number [001] System Speed Dialling Name [011] DISA Security Code [512] DISA Security Code Digits [530] Available Extension The extension connected to extension jack 01 Required Telephone A Panasonic proprietary telephone (PT) with a display (e.g., KX-T7730) Manager Password To enter programming mode, the manager password (the password of the extension connected to extension jack 01) is required. You can enter the system password instead of the manager password. Ask your administrator or dealer for the manager password or system password. Conditions In order to perform programming, your extension must be idle, on-hook, and holding no calls. List Before programming, decide the settings and write them down. Your notes will provide a useful record of the programming for future reference. Your dealer also has programming records that contain all dealer- performed system programming. If necessary, you can request copies of these records to confirm the available facilities and features. User Manual 135 3.3 Customising Your PBX (System Programming) 4# Icon Descriptions Fixed Button (KX-T7730/KX-T7735) Function REDIAL ( ) PREV (PREVIOUS) SP-PHONE ^ ) NEXT f^^\ FWD/DND t,!? 0 i MESSAGE O J INTERCOM 0 SECRET © STORE STORE PAUSE O PAUSE PROGftAM O PROGRAIV! HOLD ( ) END AUTOANS 0 SELECT FL4SH/REM1.I. O FLASH TRANSFER o CLEAR 136 User Manual 3.3 Customising Your PBX (System Programming) Procedure The basic steps are shown below. 1 . To enter programming mode PROGRAM ^ [manager password) o ► 1 ^ 11 n 1 Press PROGRAM. Enter Enter manager password. 2. To programme You can enter each programme number (3 digits). 3. To exit programming mode PROGRAM o Press PROGRAM. User Manual 137 3.3 Customising Your PBX (System Programming) 3.3.2 System Programming 4 System Speed Dialling Number [001] You can store frequently used phone numbers for convenient dialling. mmm Enter 001. > ( NEXT ] l> Press NEXT. system speed dialling no. Dial system speed dialling number (00-99). ► [ phone no. ] , ( STORE ] ^ [ END ] Press STORE. Press END. Dial phone number (max. 32 digits). t To continue [ NEXT ) & { PREV ) Press NEXT. Press PREV. i - (SELECT] ■■ Press SELECT. V If the desired number is more than 32 digits, divide the number and store it into more than one speed dialling number. "#", FLASH/RECALL, PAUSE, SECRET (INTERCOM), and "- (CONF)" can also be stored. If you do not want to display the stored number when making a call, press the SECRET (INTERCOM) button before and after the numbers you wish to conceal. If you store an outside party's number, you should first store an outside (CO) line access number (9/0*, 81-88). If you need to enter an account code when making outside (CO) line calls, you can enter the feature number and specified account code after the outside (CO) line access number. <Example> 9/0* ~r Automatic line access number Account code feature number 1234 I Account code ...SECRET ... f 123 4567 1] ■ \ Phone number ' For New Zealand: 1 or 9 138 User Manual 3.3 Customising Your PBX (System Programming) 4^ System Speed Dialling Name [011] You can store the name associated with each speed dialling number. These names are displayed when making calls using the System Speed Dialling feature. To enter characters, refer to "Entering Characters". system speed dialling no. ► I NEXT ] ► ► (name (STORE) " [ END j Enter 011. Press NEXT. Dial system Enter name Press STORE. Press END. speed dialling (max. 16 number (00-99). characters). ^ ^ ' To continue^ 4 ' ( NEXT ]<ai»( PREV ) Press NEXT. Press PREV. , ■ Press SELECT. 4^ DISA Security Code [512] You can assign required Direct Inward System Access (DISA) security codes if "Trunk Security" or "All Security" is selected in DISA Security Mode [51 1]. mmm ► [ NEXT ) ( code no. j ► ( security code j L ( STORE ] ► [ END ] Enter 512. Press NEXT. Enter code Enter security code Press STORE. Press END. number (1-4). (4-10 digits). , , ^ * To continue 1 : ( NEXT ]<5Ii>( PREV ] Press NEXT. Press PREV. Press SELECT. User Manual 139 3.3 Customising Your PBX (System Programming) WARNING There is a risk that fraudulent telephone calls will be made using the Outside-to- Outside (CO-to-CO) Line Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: a) Enabling DISA security (Trunk Security or All Security). b) Keeping DISA security codes secret. c) Selecting complex, random codes that cannot be easily guessed. d) Changing codes regularly. Security code numbers (not security codes) are logged by Station Message Detail Recording (SMDR). The number of digits required for DISA security codes can be assigned in DISA Security Code Digits [530]. ^ DISA Security Code Digits [530] You can select the number of digits used for DISA security codes assigned in DISA Security Code [512]. ► ( NEXT J (SELECT) (STORE) ► ( END ) Enter 530. Press NEXT. Press SELECT Press STORE. Press END. (4-10 digits). When this setting is changed, all assigned DISA security codes are cleared. 140 User Manual 3.3 Customising Your PBX (System Programming) Entering Characters You can enter the following characters. The tables below show you the characters available for each button. Table 1 (Alphabet mode)/Table 2 (Numeral mode) Times (Pressing SELECT) Buttons \^ 1 o O 4 b -7 1 Q o I ! 1 1 M A "D Jd a. Jj c t J ■n JJ r Q S -F r t I ■p" rl J. "h n 1 m T u IT T J_I j X. ± m M IM in n o p Q R s p q r s (3D T u V t u V cs W X Y z w X Y z (Space) r f / + < > $ % & @ ( ) <Example> To enter "Ann", n n ( 2 ) o ( 6 ) (5 times) ► OR FWD/DWD ® ( 6 ) (5 times) Notes To toggle between "Alphabet mode" and "Numeral mode", press SELECT. To move the cursor right, press To delete all characters, press CLEAR. To delete a character, press Times (Pressing SELECT) Buttons \^ 1 m l 2 I J 3 I J 4 m 5 m 6 7 8 9 0 n User Manual 141 3.3 Customising Your PBX (System Programming) 142 User Manual Section 4 Appendix This chapter provides Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer User Manual 143 4.1 Troubleshooting 4.1 Troubleshooting 4.1.1 Troubleshooting Problem Remedy 1 cannot make calls using the telephone. The telephone is locked. Unlock your telephone. ( izS= 1 .5.3 Preventing Other People from Using Your Telephone (Extension Lock), 2.1 .1 Locking Other Extensions (Remote Extension Lock)) Some features do not function. System management may restrict certain features. ^ Consult your manager or dealer. 1 cannot make calls to other extensions using a proprietary telephone (PT). An idle or assigned outside (CO) line is being seized. The line seized when going off-hook was changed in personal settings. ( 3.1 .2 Changing Personal Settings Using Programming Mode) ^ If this setting has been changed, press the INTERCOM button after going off-hook, and then follow the instructions. My new telephone does not function correctly. * The previous extension's settings have not been cleared. ^ Clear the settings and then programme your desired settings again. ( izg= 1 .7.8 Clearing Features Set at Your Extension (Extension Feature Clear), 3.1 .2 Changing Personal Settings Using Programming Mode, 3.1 .3 Customising the Buttons) My PT does not have the button needed to perform a certain operation. Some models do not have certain feature buttons. ^ Customise a flexible button to function as the desired button. (c3= 3.1 .3 Customising the Buttons) ^ Enter the specified feature number instead of pressing the feature button. ( i®= 1 .1 .1 Before Operating a Telephone) When 1 try to make an outside (CO) line call, 1 hear a reorder tone, or the display shows "Restricted". The telephone is locked. Unlock your telephone. ( DW 1 .5.3 Preventing Other People from Using Your Telephone (Extension Lock), 2.1 .1 Locking Other Extensions (Remote Extension Lock)) Toll restriction is activated. ^ Consult your manager or dealer. An account code is required. ( i®= 1 .2.6 Using Your Calling Privileges at Another Extension (Walking COS), Using an Account Code (Account Code Entry) in 1.2.1 Basic Calling) 144 User Manual 4.1 Troubleshooting Problem Remedy 1 cannot make an outside (CO) line call using a One-touch Dialling button or Speed Dialling. An outside (CO) line access number was not stored with the phone number. ^ An outside (CO) line access number is required for outside (CO) line calls. ( tS= 1 .2.1 Basic Calling, 3.1 .3 Customising the Buttons) During a conversation with an outside party, the call was disconnected. The specified time limit has run out. ( CS' 1 .4.1 Transferring a Call (Call Transfer), 1 .4.5 Talking to ^Consultyourdealer about extending the time limit, if necessary. The Redial feature does not function. The stored number is more than 64 digits long, or lo all t;Alcil3lUil ilUlllUt;!. ^ ik^ 1 .£i.o nuuictllliiyj ^ Redialling can only be used with outside (CO) line numbers of 64 digits or less. 1 cannot access computer services, teleohone bankina etc A tone signal is required and your outside (CO) line ic cat ir\ "Dl ilea" ( iKS^ 1 9 R 1 Icinn Vni ir Tallinn IS sei lo r^uis6 . y 1 .£1.0 Uoiiiy luur odiiiiiy Privileges at Another Extension (Walking COS)) ^ Change the dialling mode. Computer or fax machine communication was interrupted. An indication tone may have interrupted communication. ( izs= 1 .7.6 Protecting Your Line against Notification Tones (Data Line Security)) ^ Set your line to not receive signalling tones. dialled extension. • Thp Athpr nfirtx/ hfiQ nn\ QPt tha OaII Wflitinn 1 lie v 11 Id |.fai ly lias iivi 3d iiic v^ciii vvciiiiii^ feature. ( Sending a Call Waiting Tone to a Busy Extension (Busy Station Signalling [BSS]), 1 .4.4 Answering Call \A/3itinn 1 T Ror'oiv/inn Oall \A/3itinn\ The other party has set Data Line Security. ( CS= 1 .7.6 Protecting Your Line against Notification Tones (Data Line Security)) 1 forgot my extension password. ^ Ask your manager to assist you. \ Sks^ ^. 1 . 1 LUOlMliy wlllfcJl CAlcilolUllb yrlfcJlIIUlfc? Extension Lock)) Music started playing through the telephone's speaker. This is Background Music (BGM). ( 1 .7.5 Turning on the Background Music (BGM)) Turn off the music by entering "1 " while on-hook. ^ Ask your manager or dealer to set your extension not to play music when "1 " is entered while on-hook. 1 want to prevent a number that is stored in memory from being displayed. Conceal the number. (t®= 3.1.3 Customising the Buttons) User Manual 145 4.1 Troubleshooting Problem Remedy 1 want to confirm my extension number. Confirm your extension number by pressing tine key 2 times winile on-lnook, or tinrougin personal programming. ( izg= Your Extension Number in 1 .1 .1 Before Operating a Teleplnone, 3.1 .2 CInanging Personal Settings Using Programming Mode) The date and/or time are not correct. ^ Ask your operator or manager to change the date or time. ( t®= Date & Time Set in 2.1 .7 Changing System Settings Using Programming Mode) The display is dim. ^ Change the display contrast level. ( 1.1.1 Before Operating a Telephone) The MESSAGE/Message button light or Message/Ringer Lamp is lit. There are 3 possible reasons: (1) Someone has left a message waiting indication for you, (2) Someone has left a Built-in Voice Message (BV) for you, or (3) Someone has left a Voice Mail message for you. Press the MESSAGE/Message button to call the party back or receive the message. "Voice Msg Full" is displayed. The maximum voice message recording time has been reached. Rplptp \/nipp mp^^Qpnpc; <?tnrprl in v/niir nprc;nn?il message area or in the common message area. ^ It may take about 1 0 seconds for the display to return to the idle status display even if the remaining recording time becomes 5 minutes or more. ( IZS= 1.5.5 Using Voice Messaging (Built-in Voice Message [BV])) A power failure has occurred. When a power failure occurs... All functions of the PBX and Panasonic PTs stop. The following outside (CO) lines will be connected to the assigned extensions: Outside (CO) line 1 : extension jack 01 Outside (CO) line 4: extension jack 09 Outside (CO) line 7: extension jack 17 Thic 3lln\A/c riiitciHo (C^C^\ lino rrmv/orcatinnc hot\A/oon 1 illo ClIIUvVo UUlolUC \\-/\J) lllIC OUl 1 VCl odllUl lo UClVVCCl 1 the specified extensions and outside destinations. When the power is turned back on... Your PBX restarts with the stored data automatically. Memory is protected by a factory-provided lithium battery. There is no memory loss except for the data associated with Automatic Callback Busy, Redial, and Call Park. 146 User Manual 4.2 Feature Number Table 4.2 Feature Number Table 4.2.1 Feature Number Table The numbers listed below are the feature numbers used to access the PBX features. The numbering plan can be selected through system programming. Numbers in parentheses indicate that the feature numbers are different from those of "Plan 1" when "Plan 2" or "Plan 3" is selected. Feature (While a dial tone is heard) Numbering Additional Number 1.2.1 Basic Calling To call another extension (Intercom Call) 100-199 (100-499 or 1 0-49)*i To call the operator (Operator Call) 0/9 To select an idle outside (CO) line automatically ^Auiomaiic Line Access) 9/0*2 outside phone no. To select an idle outside (CO) line in the specified m itciHo (C^C^\ lino ncniin ai itnmatir'allx/ ^OiitciHo UUlolUC llilC LjiUU|J dULUl 1 ICtllOcil ly ^wUlolUC (CO) Line Group Access) 8 outside (CO) line group no. (1-8) + ni itciHo nhono nn UUlolUC |Ji lUi IC 1 lU. Using an Account Code (Account Code Entry) 49/^^ (^X) account code + outside phone no. 1.2.2 Easy Dialling Using Numbers Stored at Your Extension (Personal Speed Dialling) - To store 2X personal speed dialling no. (0-9) + phone no. + # To dial lX/# (1 X/##) personal speed dialling no. (0-9) - To confirm 3X personal speed dialling no. (0-9) + # Using Numbers Stored in the PBX (System Speed Dialling) To dial system speed dialling no. (00-99) Dialling a Preset Number by Going Off-hook (Hot Line) 74 To store 2 + phone no. + # To set 1 +#/0 To cancel 0 + #/0 1.2.3 Redialling Redialling the Last Outside Number You Dialled (Last Number Redial) 80/## (80/###) User Manual 147 4.2 Feature Number Table Feature (While a dial tone is heard) Numbering Additional Number 12 4 Whpn thp Diallpd Partv i"? Bu'sv or Thprp i"? 1 ■ m T V V 1 1 V-/ II L 1 1 W i-^ 1 1 1 VyI 1 ' ^ y ' m O y w 1 III W 1 w 1 o No Answer Leaving a Message Waiting Indication/Calling Back a Caller Who Left an Indication (Message Waiting) 70 Leaving a Message Waiting Indication To leave 1 + extension no. + #/0 To cancel 2 + extension no. + #/0 nallinn Rark a riaiipr Who 1 pft an InHlratinn To cancel all indications left at your extension 0 + #/0 To cancel all indications left at another extension 3 + extension no. + # To lock indications left at your extension 4-digit (4000-9999) lock code 2 times + #/0 To unlock indications left at your extension stored lock code + #/0 1 .2.6 Using Your Calling Privileges at Another Extension (Walking COS) 7^ extension password + your extension no. + #/0 1 .3.3 Answering a Call Ringing at Another Telephone (Call Pickup) Answering a Call from Another Telephone (Call Pickup) — Group Call Pickup 40 (#40) Directed Call Pickup 4 (#41) extension no. Preventing Other People from Picking Up Your Calls (Call Pickup Deny) 72 To prevent 1 + #/0 - To allow 0 + #/0 1.4.2 Holding a Call To retrieve a call (Call Hold Retrieve) To retrieve an outside (CO) line call 53 (#59) no. (1-8) of outside (CO) line being held - To retrieve an intercom call 5 (#5) extension no. that put the call on hold Holding in a System Parking Zone (Call Park) To park a call 22 (#22)*3 parking zone no. (0-9) 148 User Manual 4.2 Feature Number Table Feature (While a dial tone is heard) Numbering Additional Number - To retrieve 52 (#56)*4 stored parking zone no. (0-9) 1.4.4 Answering Call Waiting Answering Call Waiting from the Telephone Company 6 1 .4.5 Talking to Multiple Parties (Conference) Originating a 3-party to 5-party Conference Call (5- party Conference) 22 X (#22 X) (phone no. + CONF) 4 times + CONF 1 .5.1 Forwarding Your Calls (Call Forwarding [FWD])/1.7.2 Refusing Incoming Calls (Do Not Disturb [DND]) 71 0 (Cancel) + #/0 1 (All Calls) + extension no. + #/0 2 (Busy/No Answer) + extension no. + #/0 3 (To Outside (CO) Line) + outside (CO) line access no. + outside phone no. + # 4 (Do Not Disturb [DND]) + #/0 5 (Follow Me) + your extension no. + #/0 8 (Follow Me Cancel) + your extension no. + #/0 1 .5.2 Showing a Message on the Caller's Telephone Display (Absent Message) 75 To set 1-6 (+ parameter) + #/0 To cancel 0 + #/0 1.5.3 Preventing Other People from Using Your Telephone (Extension Lock) 77 - To lock 4-digit lock code 2 times + #/0 - To unlock stored lock code + #/0 1.5.4 Leaving a Group (Log-in/Log-out) 736 To log in 0 + #/0 To log out 1 +#/0 User Manual 149 4.2 Feature Number Table Feature (While a dial tone is heard) Numbering Additional Number 1 .5.5 Using Voice Messaging (Built-in Voice Message [BV]) Recording, Playing, or Erasing Personal BV Outgoing Messages 723 To record 1 +#/0 To play back 2 + #/0 To erase 0 + #/0 Forwarding Your Calls to Built-in Voice Message 71 To set 1 (All Calls) or 2 (Busy/No Answer) + 725 + #/0 To cancel 0 (Cancel) + #/0 Leaving, Playing, or Erasing Voice Messages 725 — To leave a voice message using Direct Message 1 + extension no. -i- #/0 — To play back all voice messages in a voice message area 2 -1- #/0 — To erase all voice messages in a voice message area 0 + #/0 1 .6.1 Paging - All Extensions 33 (#33) 0 — Group 33 (#33) extension group no. (1—8) — External 34 (#34) - All Extensions & External 33 (#33) ^ or9 1 .6.2 Answering/Denying a Paging Announcement - To answer 43 (#43) To refuse 734 1 +# To accept 734 0 + # 1 .7.1 Setting the Alarm (Timed Reminder) 76 To set hour/minute -i- 0 (AM)/1 (PM) -i- 1 (one time)/2 (daily) + #/0 To cancel 2 + #/0 - To confirm 3 + # 150 User Manual 4.2 Feature Number Table Feature (While a dial tone is heard) Numbering Additional Number 1.7.3 Receiving Call Waiting To set for outside (CO) line calls 731 1 +#/0 To cancel for outside (CO) line calls 731 0 + #/0 To set for intercom calls/doorphone calls 732 1 +#/0 To cancel for intercom calls/doorphone calls 732 0 + #/0 1 .7.4 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) 733 To prevent 0 + #/0 - To allow 1 +#/0 1 .7.6 Protecting Your Line against Notification Tones (Data Line Security) 730 To set 1 +#/0 To cancel 0 + #/0 1 .7.8 Clearing Features Set at Your Extension (Extension Feature Clear) 79 #/0 1 .7.9 Monitoring a Room (Room Monitor) 735 To set 1 +# To cancel 0 + # — To monitor through a doorphone 31 (#31) doorphone no. (1—4) 1.8.1 If a Doorphone/Door Opener is Connected Calling to and from a Doorphone (Doorphone Call) 31 (#31) doorphone no. (1—4) Opening a Door (Door Open) 55 (#55) door opener no. (1-4) 1.8.2 If a Host PBX is Connected Accessina External Services ^External Feature Access [EFA]) 6 1 .8.3 If a Voice Processing System is Connected Fonwarding Your Calls to a Voice Processing System (Voice Mail Integration) 71 To set 1 (All Calls) or 2 (Busy/No Answer) + voice mail extension no. + #/0 To cancel 0 (Cancel) + #/0 To listen to messages 784 #/0 User Manual 151 4.2 Feature Number Table Feature (While a dial tone is heard) Numbering Additional Number Screening Calls (Live Call Screening [LCS]) 77^ To set the LCS password 3-digit LCS password 2 times + # - To cancel the LCS password stored LCS password + # 1 '3 1 Callinn with the Incomino Call Loo - To erase all caller information in the Dersonal area 70^ # - To disregard the newest call in the personal area 737 0 + # To overwrite the oldest call in the personal area 737 1 +# - To set logging of caller information when answering a call 738 1 (Personal area) or 2 (Common area) + #/0 - To cancel logging of caller information when answering a call 738 0 (Cancel) + #/0 2.1 .2 Switching the Time Service Mode (Time Service)*^ 78 - To set (Day/Nighf Lunch) (1/2/3) + # — To cancel 0 + # 2.1 .3 Setting an Alarm for Other Extensions (Remote Timed Reminder [Wake-up Call])*5 764 To set extension no. + # + 76 + hour/minute + 0 (AM)/1 (PM) + 1 (one time)/2 (daily) + # To cancel extension no. + # + 76 + 2 + # - To confirm extension no. + # + 76 + 3 + # 2.1 .4 Erasing All Caller Information in the Common Area (Incoming Call Log in the Common Area — CLEAR ALL)*5 To erase 70^^ # 2.1 .5 Disregarding the Newest Call or Overwriting the Oldest Call in the Common Area Call Log (301st Incoming Call Logged in the Common Area)*5 737 To disregard the newest call 2 + # To overwrite the oldest call 3 + # 152 User Manual 4.2 Feature Number Table Feature (While a dial tone is heard) Numbering Additional Number 2.1 .6 Recording, Playing, or Erasing Common BV Outgoing Messages*^ To record To play back To erase 722 common BV outgoing message (OGM) no. (01-24) + 1 + #/0 common BV OGM no. (01-24) + 2 + #/0 common BV OGM no. (01-24) + 0 + #/0 *1 For United Kingdom/New Zealand: Plan 1 : 200-299; for New Zealand: Plan 2: 200-499, Plan 3: 20-49 *2 For New Zealand: 1 or 9 *3 For United Kingdom/New Zealand: Plan 1 : 36; Plan 2/Plan 3: #36 *4 For United Kingdom/New Zealand: Plan 1 : 56; Plan 2/Plan 3: #56 *5 This feature is only available for the operator/manager. Feature (While a busy, DND, or ringback tone is heard) Numbering 1 .2.4 When the Dialled Party is Busy or There is No Answer Sending a Call Waiting Tone to a Busy Extension (Busy Station Signalling [BSS])/ Calling an Extension That Is Refusing Calls (DND Override) Joining an Existing Call (Executive Busy Override) Reserving a Busy Line (Automatic Callback Busy [Camp-on]) 2 3 6 Feature (While dialling or talking) Numbering 1 .2.5 Switching the Calling Method (Alternate Calling — Ring/Voice) 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) - Call Retrieving from a Telephone Answering Machine (TAM) 4* 1 .4.9 Changing the Dialling Mode (Pulse to Tone Conversion) 1.4.5 Talking to Multiple Parties (Conference) Adding a Third Party During a Conversation (3-party Conference) 3 (#3) 1.8.1 If a Doorphone/Door Opener is Connected 5 From an extension that is on a call with a doorphone * Dial after dialling the TAM's extension number and hearing a busy tone. User Manual 153 4.2 Feature Number Table Feature (When the extension is on-hook) Numbering 1 .7.5 Turning on the Background Music (BGM) To set/cancel 1 1.7.7 CInecking tine Time Service Mode/2.1.2 Switching the Time Service Mode (Time Service) - To confirm the current mode # 3.1 .2 Changing Personal Settings Using Programming Mode Confirming Your Own Extension Number (Self-extension Number Confirmation) To switch the display between "date (month [day], day [month]) and time", "date (month [day], day [month], year, day of the week)", and "extension number (and extension name if stored)" 154 User Manual 4.3 Identifying Tones 4.3 Identifying Tones 4.3.1 Identifying Tones While On-hook Ring Tone Patterns The following ring tone patterns can be assigned to incoming call types (outside (CO) line, intercom, or doorphone calls), or are fixed for certain call types (Hold Recall, Timed Reminder, or Camp-on Recall). Single (Incoming calls/Hold Recall [outside (CO) line calls]) Double (Incoming calls/Hold Recall [intercom calls]) Triple (Incoming calls/Timed Reminder) S-Double (Incoming calls [doorphone calls only]/Camp-on Recall) :1s : n.in n.n.n n.n. .n.n n..m. n..n..n. .n..n. Ring Tone Patterns Sent from thie Teiephione Company (New Zeaiand oniy) The following ring tone patterns sent from the telephone company can be detected for each outside (CO) line. Pattern 1 Pattern 2 Pattern 3 , 1s , nri. n. n.n.n nn. .n L .n.ri.n. .p.r n... .n.r User Manual 155 4.3 Identifying Tones Pattern 4 1 s n. .n. n. .n. .n. Doorphone Chime Patterns The following doorphone chime patterns can be assigned to each doorphone when doorbells and door chimes are connected to the PBX. Pattern V Pattern 2* Pattern 3* Pattern 4* ,1s , \< 1 f^. n n n. n n \ n n. Pattern 5 Pattern 6 Pattern 7 Pattern 8 r~~i. I — I I — [ n n n. .r~~i .J — I Chime patterns 1 to 4 are played only one time during the doorphone ringing time. .n n. n n i n n n n. 156 User Manual 4.3 Identifying Tones When Going Off-hook Dial Tones Tone 1 Normal Tone 2 Any of the following features is set: Absent Message Background Music (BGM) (proprietary telephone [PT] only) Call Forwarding (FWD) Call Pickup Deny Data Line Security Do Not Disturb (DND) Extension Lock Hot Line (single line telephone [SLT] only) Message Waiting (PT only) Remote Extension Lock Timed Reminder Tone 3 When going off-hook with an SLT that has messages waiting When Account Code Entry is performed When answering a call from Timed Reminder Tone 4 A new voice message has been recorded (Built-in Voice Message [BV]). Tone 5 The remaining voice message recording time is less than 5 minutes or 125 voice messages have been recorded (Built-in Voice Message [BV]). 1 s .nnr n[in.njinniin.njinniin.[i.nnn[in.njuinii iin.niliian.[ii iin.nii niinn.i User Manual 157 4.3 Identifying Tones When Making Calls Busy Tone Reorder Tone 1 s ■ k m B^^^^l- > ^ ■ > ^^^^1 ■ m'm m^^^^^m mkm ■ ^^^^^ mJmm ^^^^^ > > ^^^^ The outside (CO) line you tried to seize is not assigned or was i--' L.J I.. I I.. I L.J I.. I I.. I L.J I.. I I.. I L.J I. denied. 1111... Ringback Tones Single (3-s interval) Double (3-s interval) Single (5-s interval) Double (5-s interval) DND Tone The dialled extension is refusing incoming calls. I 1. n.d. .J — I. n.n. .n.r .n..n. nn...L.n.n..J..[ifi..i.Jin...L.fui...L.iin. .nn While Off-hook Indication Tones Tone 1 (Call Waiting Tone) nnn. Tone 2 (Call Waiting Tone) . 1 g Single Double Triple n.m. n.n.ii. 15s ■■«■■ .Jinn h..m. .n..n..n. 158 User Manual 4.3 Identifying Tones Tone 3 (Hold Alarm Tone) A call has been on hold for longer than the specified time. n. 15s ■4" When Talking to an Outside Party Warning Tone This tone is sent 1 5 seconds before the specified time for disconnection. 1 s nnn. .iiiin. When Setting the Features or Programming Confirmation Tones Tone 1 The feature was set successfully, or the Extension Lock feature was set or cancelled. Tone 2 The new feature setting was the same as the previous setting, or certain features were successfully performed or accessed (e.g.. Call Hold, Automatic Callback Busy). Tone 3 Before the following features activate: Retrieving a held call Picking up another call Establishing a conference call Paging/Answering a paging announcement 1 s m n..n. n— 1. ..i User Manual 159 4.3 Identifying Tones 160 User Manual Index User Manual 161 Index Numerics 2-way Record 17,104,131 2- way Transfer 17,105,131 301st Incoming Call Logged In the Common Area 118, 152 3- level Automated Attendant 2 3-party Conference 57,153 5-party Conference 60,149 A Absent Message 69, 1 49 Accessing Another Party Directly from Outside (Direct Inward System Access [DISA]) 41 Accessing External Services (External Feature Access [EFA]) 98 Account Code Entry 24, 1 47 Adding a Third Party During a Conversation (3-party Conference) 57 Alternate Calling— Ring/Voice 39, 1 53 Alternate Receiving— Ring/Voice 128 Answering a Call from Another Telephone (Call Pickup) 46 Answering a Call Ringing at Another Telephone (Call Pickup) 46 Answering Call Waiting 54 Answering Call Waiting from the Telephone Company 56 Answering Call Waiting in the PBX 54 Answering Calls 44 Answering Hands-free (Hands-free Answerback) 45 Answering/Denying a Paging Announcement 84 Appendix 143 AUTO ANS (Auto Answer)/MUTE 15 AUTODIAL/STORE 15 Automated Attendant (AA) 43 Automatic Callback Busy (Camp-on) 31 , 1 53 Automatic Callback Busy Cancel 32 Automatic Line Access 21 , 1 47 Automatic Redial 29, 30 B Background Music (BGM) 90 Basic Calling 20 Before Leaving Your Desk 66 Before Operating a Telephone 1 2 BGM — > Background Music (BGM) 90 BSS -> Busy Station Signalling (BSS) 32 Built-in Voice Message (BV) 2, 73, 1 50 Busy Station Signalling (BSS) 32, 1 53 Busy Tone 1 58 BV — > Built-in Voice Message (BV) 73 c Call Forwarding (FWD) 66,149 Call Hold 50 Call Hold Retrieve 51,148 Call Park 52,148 Call Park Retrieve 52 Call Pickup 46,148,153 Call Pickup Deny 47,148 Call Routing for Fixed Line SMS 3 Call Splitting 53 Call Transfer 48 Call Waiting 54,88,149,151 Call Waiting Tone 158 Call Waiting Tone Type Selection 1 28 Caller ID Indication— Common 17, 131 Caller ID Indication— Personal 1 7, 1 30 Caller ID Selection— Common 17,131 Caller ID Selection— Personal 1 7, 1 30 Calling an Extension That Is Refusing Calls (DND Override) 38 Calling an Outside Party 21 Calling Other Extensions 20 Calling to and from a Doorphone (Doorphone Call) 96 Calling with the Incoming Call Log 1 06 Changing Personal Settings Using Programming Mode 1 27 Changing System Settings Using Programming Mode 1 21 Changing the Dialling Mode (Pulse to Tone Conversion) 65 Checking the Time Service Mode 92 Clearing Features 128 Clearing Features Set at Your Extension (Extension Feature Clear) 93 CO 15 Common BVOGM 73,119 CONF 16 Conference 16,57,130 Confirmation Tones 1 59 Confirming Your Own Extension Number (Self-extension Number Confirmation) 129 Connection Example 19 Control Features 1 1 2 Customised Buttons 1 6 Customising the Buttons 1 30 Customising Your PBX (System Programming) 1 35 Customising Your Phone & PBX 1 25 Customising Your Phone (Personal Programming) 1 26 D Data Line Security 91,151 Dates Time Set 121 Day 16,130 Dial Tones 1 57 Dialling a Preset Number by Going Off-hook (Hot Line) 27 Direct Inward System Access (DISA) 41 Direct Message 74 Direct Station Selection (DSS) 1 6, 1 30 DISA Security Code [512] 139 DISA Security Code Digits [530] 1 40 DISA — > Direct Inward System Access (DISA) 41 Display 1 2 Disregarding the Newest Call or Oven/vriting the Oldest Call in the Common Area Call Log (301st Incoming Call Logged In the Common Area) 118 DND Override 38,153 DND Tone 158 DND -> Do Not Disturb (DND) 87 Do Not Disturb (DND) 87,149 Door Open 97,151 Doorphone Call 96,151 Doorphone Chime Patterns 1 56 During a Conversation 48 E Easy Dialling 25 162 User Manual Index EFA — > External Feature Access (EPA) 98 Electronic Station Lockout — > Extension Lock 71 , 1 49 Entering Characters 141 Erasing All Caller Information in the Common Area (Incoming Call Log in the Common Area— CLEAR ALL) 1 1 7 Examples 1 3 Exclusive Call Hold 50 Executive Busy Override 36, 1 53 Executive Busy Override Deny 89, 1 51 Extension Feature Clear 93, 151 Extension Lock 16,71,131,149 Extension Lock-CANCEL ALL 1 21 Extension Password 40, 1 1 2, 1 23 Extension Password Set 121 Externai Feature Access (EFA) 98, 1 51 F Feature Highlights 2 Feature Number Table 1 47 Feature Numbers 1 2 Fixed Buttons 1 5 FLASH/RECALL 15 For Future Reference 7 Forwarding Your Calis (Cali Forwarding [FWD]) 66 Forwarding Your Calls to a Voice Processing System (Voice Mail Integration) 99 Forwarding Your Calls to Built-in Voice Message 76 FWD -> Caii Forwarding (FWD) 66 FWD/DND (Cali Forwarding/Do Not Disturb) 1 6, 1 30 G General Call Hold 50 Group-CO (G-CO) 16,130 H Handset/Headset Seiection — > Headset Operation 63 Hands-free Answerback 45 Hands-free Operation 20, 23, 44, 64 Headset Operation 63 HOLD 15 Hoid Alarm Tone 1 59 Hoiding 50 Hoiding a Call 50 Hoiding in a System Parking Zone (Call Park) 52 Hot Line 27,147 How to Follow the Steps 1 8 I Icon Descriptions 13, 136 Identifying Tones 155 If a Doorphone/Door Opener is Connected 96 If a Host PBX is Connected 98 If a Voice Processing System is Connected 99 Incoming Call Log 106 Incoming Call Log Display Lock 71 Incoming Call Log in the Common Area— CLEAR ALL 1 1 7, 1 52 Indication Tones 158 INTERCOM 15 Intercom Call 20,147 J Joining an Existing Call (Executive Busy Override) 36 L Last Number Redial 29,147 LCS Cancel 17,131 LCS Password Control 121 LCS -> Live Call Screening (LCS) 101 Leaving a Conference Cali (Unattended Conference) 59 Leaving a Group (Log-in/Log-out) 72 Leaving a Message Waiting Indication/Calling Back a Caller Who Left an In- dication (Message Waiting) 33 Leaving, Playing, or Erasing Voice Messages 77 Line Preference— Incoming 1 27 Line Preference— Outgoing 1 27 Live Cali Screening (LCS) 17, 101, 131, 152 Live Cali Screening (LCS) Mode Set 1 28 Locking Other Extensions (Remote Extension Lock) 1 1 2 Log-in/Log-out 16,72,131,149 Lunch 17,130 M Making Calls 20 Making/Answering a Paging Announcement 82 Manager Password 1 23, 1 33, 1 35 Managing Call Logs 133 MESSAGE 15 Message 16,130 Message for another extension 16, 131 Message Waiting 33, 148 Message Waiting for Another Extension Lock 36 Microphone Mute 62 MONITOR 15 Monitoring a Room (Room Monitor) 94 Muting a Microphone (Microphone Mute) 62 N Navigator Key 1 6 Night 17,130 o One-touch Dialling 16,25,130 One-touch Transfer 48 Opening a Door (Door Open) 97 Operation 1 1 Operator Cali 21,147 Operator/Manager Operation 1 1 1 Originating a 5-party Conference Call (5-party Conference) 60 Other-CO (0-CO) 16,130 Outgoing Message (OGM) for DISA/UCD 41 , 1 22 Outside (CO) Line Group Access 22, 1 47 Outside (CO) Line Ringing Seiection 1 27 P Paging 82 Paging and then Transferring a Caii 83 User Manual 163 Index Paging Deny 84 PAUSE 15 Personal BV OGM 73, 74 Personal Programming 126 Personal Speed Dialling 26, 1 47 Picl<up Dialling — > Hot Line 27, 1 47 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) 89 Preventing Other People from Picking Up Your Calls (Call Pickup Deny) 47 Preventing Other People from Using Your Telephone (Extension Lock) 71 PROGRAM 16 Programmable Feature (PF) 1 6 Programming Information 135 Protecting Your Line against Notification Tones (Data Line Security) 91 Pulse to Tone Conversion 65, 153 Q Quick Dialling 28 R Receiving Call Waiting 88 Receiving Calls 44 Recording a Conversation (2-way Record) 1 04 Recording, Playing, or Erasing Common BV Outgoing Messages 1 1 9 Recording, Playing, or Erasing Personal BV Outgoing Messages 74 REDIAL 15 Redialling 29 Redialling the Last Outside Number You Dialled (Last Number Redial) 29 Refusing Incoming Calls (Do Not Disturb [DND]) 87 Remote Extension Lock 1 1 2 Remote Station Lock Control — > Remote Extension Lock 1 1 2 Remote Timed Reminder (Wake-up Call) 115, 1 52 Reorder Tone 1 58 Requirements 133 Reserving a Busy Line (Automatic Callback Busy [Camp-on]) 31 Restrictions 1 3 Ring Tone Patterns 155 Ring Tone Patterns Sent from the Telephone Company (New Zealand only) 1 55 Ringback Tones 1 58 Room Monitor 94, 151 s Safety Instructions 4 Save 16,130 Saved Number Redial 30 Saving an Outside Phone Number for Redialling (Saved Number Redial) 30 Screening Calls (Live Call Screening [LCS]) 1 01 Self-extension Number Confirmation 1 29 Sending a Call Waiting Tone to a Busy Extension (Busy Station Signalling [BSS]) 32 Setting an Alarm for Other Extensions (Remote Timed Reminder [Wake-up Call]) 115 Setting Features 127 Setting the Alarm (Timed Reminder) 85 Setting the Telephone According to Your Needs 85 Short Message Service (SMS) 3 Showing a Message on the Caller's Telephone Display (Absent Message) 69 Single-CO (S-CO) 16,130 SMS -> Short Message Service (SMS) 3 SP-PHONE 15 Station Feature Clear — > Extension Feature Clear 93, 1 51 Station Programme Clear— > Extension Feature Clear 93, 151 Station Speed Dialling — > Personal Speed Dialling 26, 1 47 Switching the Calling Method (Alternate Calling— RingA/oice) 39 Switching the Time Service Mode (Time Service) 1 1 3 System Password 1 23, 1 33, 1 35 System Programming 135,138 System Speed Dialling 27,147 System Speed Dialling Name [011] 139 System Speed Dialling Number [001 ] 1 38 T Talking to 2 Parties Alternately (Call Splitting) 53 Talking to Another Party without Lifting the Handset (Hands-free Operation) 64 Talking to Multiple Parties (Conference) 57 TAM — > Telephone Answering Machine (TAM) 46 Telephone Answering Machine (TAM) 46 Time Service 113,152,154 Timed Reminder 85, 150 Tone 12 TRANSFER 15 Transferring a Call (Call Transfer) 48 Transferring to an Extension within the PBX 48 Transferring to an Outside Destination 49 Troubleshooting 144 Turning on the Background Music (BGM) 90 u Unattended Conference 59 Using a Display Proprietary Telephone 1 06 Using a Navigator Key/Volume Key (depending on the type of your PT) 13 Using a One-touch Button (One-touch Dialling) 25 Using a Preprogrammed Number (Quick Dialling) 28 Using an Account Code (Account Code Entry) 24 Using Numbers Stored at Your Extension (Personal Speed Dialling) 26 Using Numbers Stored in the PBX (System Speed Dialling) 27 Using the Headset (Headset Operation) 63 Using User-supplied Equipment 96 Using Voice Messaging (Built-in Voice Message [BV]) 73 Using Your Calling Privileges at Another Extension (Walking COS) 40 V Viewing, Printing, and Clearing Call Logs 1 34 VOICE CALL 16 Voice Mail (VM) Transfer 1 7, 1 00, 1 31 Voice Mail Integration 99,151 Volume Key 16 w Walking COS 40,148 164 User Manual Warning Tone 159 What Kind of Telephone Can Be Used? 12 When the Dialied Party is Busy or There is No Answer When You Use a Panasonic Proprietary Telephone 1 Y Your Extension Number 1 3 Index 166 User Manual Panasonic Communications Co., Ltd. 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyriglnted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. ©2004 Panasonic Communications Co., Ltd. All Rights Reserved. PSQX3082ZA KK1004MN0